Client Success Manager - Long Term Care
Northern Pharmacy & Medical Equip Corp
- Location
- Onsite (Baltimore, MD)
- Employment
- Full-time
- Level
- Mid Level
About the Role
Northern Pharmacy & Medical Equipment seeks a Client Success Manager to build partnerships with long-term care facilities, driving retention and growth in pharmacy and medical supply services. The role focuses on educating decision-makers and improving care outcomes for residents.
Skills
Perks
- Performance-based incentives
- Mileage reimbursement
Full job details
Description
Northern Pharmacy & Medical Equipment is seeking a motivated professional to develop and maintain partnerships with long-term care facilities. This position serves as the primary point of contact for clients while identifying opportunities to grow pharmacy, DME, and medical supply services.
WHY US
Mission-Driven Work
Every relationship you build directly improves care outcomes for long-term care residents
and their families.
Room to Grow
We're expanding fast. Your success creates real, tangible paths for career advancement
within our growing division.
Requirements
- Manage and grow relationships with assigned long-term care accounts.
- Serve as the primary point of contact, ensuring exceptional customer service and satisfaction.
- Coordinate new client onboarding and support client retention initiatives.
- Identify opportunities to expand pharmacy, DME, and medical supply services.
- Conduct routine facility visits and build relationships with key decision-makers.
- Represent the company at industry events, trade shows, and networking opportunities.
- Maintain accurate CRM documentation of client interactions and account activity.
- Monitor market trends and competitor activity to identify new business opportunities.
- Travel throughout the assigned territory (up to 80%), including occasional overnight stays.
- Educate and influence key decision-makers, positioning our LTC pharmacy, DME, and supply
services to meet each facility's unique needs.
WHAT YOU BRING TO THE TEAM
• Bachelor's degree
• LTC experience preferred
• Pharmacy Technician Certification preferred
• Experience: 1–3 years of medical sales experience
(pharmacy, pharmaceutical, or medical device preferred)
• 1–3 years of B2B customer service experience
• Proven track record of meeting and exceeding goals
• Strong interpersonal and communication skills; building rapport at every level
• Proficiency in Microsoft PowerPoint, Excel, Word, CRM, and Google Suite
• Willingness to travel up to 80% of the time, including occasional overnight stays
• Ability to thrive and adapt in a fast-paced, high-growth environment
WHAT WE OFFER
COMPENSATION Competitive base salary plus performance-based incentives
GROWTH Pathways for professional development and career advancement
TRAVEL Milage reimbursement
MISSION Be part of a team genuinely improving care for LTC clients across the region
MOMENTUM Join a rapidly growing division with real opportunity to shape its future
Ready to champion something great?
Join US and take the lead in transforming long-term care pharmacy services one
partnership at a time.