Client Success Manager (Homecare/HomeHealth)

Always Best Care Senior Services – Dallas, TX

Salary: $60,000–$65,000 annually

For over 18 years, Always Best Care Senior Services has helped seniors throughout the Dallas-Fort Worth Metroplex remain safe, comfortable, and independent in their own homes. We are known for delivering exceptional service—not only to our clients, but also to their families, caregivers, and healthcare partners.

We're looking for a Client Success Manager to help us continue that tradition.

This is not a clinical case management position. Instead, you'll serve as the relationship manager for a portfolio of clients, ensuring they receive an outstanding experience from the moment services begin. You'll build strong client relationships, solve problems proactively, coordinate with internal teams, and help ensure our clients remain satisfied with the care and service they receive.

If you thrive on building relationships, creating exceptional customer experiences, and finding solutions in a fast-paced environment, we'd love to meet you.

What You'll Do

• Build and maintain strong relationships with clients, families, and professional referral partners.
• Serve as the primary point of contact for client questions, concerns, and service needs.
• Conduct regular in-home client visits to ensure satisfaction and maintain strong relationships.
• Coordinate the onboarding of new clients to ensure a seamless start of care.
• Monitor client satisfaction and proactively identify opportunities to improve the client experience.
• Partner with our Scheduling and Operations teams to quickly resolve service concerns.
• Review and update client service plans to ensure they accurately reflect current needs and expectations.
• Investigate concerns, recommend solutions, and follow through until issues are resolved.
• Maintain detailed documentation of client interactions, service updates, and follow-up activities.
• Monitor quality assurance initiatives, including supervisory visits and routine client touchpoints.
• Build and maintain positive relationships with hospitals, rehabilitation facilities, physicians, and other referral sources.
• Support company growth through exceptional client retention and customer service.
• Participate in occasional after-hours support as part of our leadership team.

What We're Looking For

We're searching for someone who enjoys working with people, takes ownership of client relationships, and believes that excellent service is the key to long-term success.

The ideal candidate will have:

• Outstanding communication and interpersonal skills
• A passion for delivering exceptional customer service
• Excellent organizational and time-management abilities
• Strong documentation and follow-up skills
• The ability to manage multiple priorities in a fast-paced environment
• Professional judgment and confident decision-making
• A positive, solutions-oriented mindset
• Experience with Microsoft Office and electronic documentation systems

Preferred Experience

Candidates with experience in any of the following areas are encouraged to apply:

• Customer Success
• Client Services
• Account Management
• Healthcare Operations
• Home Care Operations
• Hospitality Management
• Patient Experience
• Relationship Management
• Practice Management
• Client Retention
• Healthcare Customer Service

Previous experience in home care or healthcare is a plus but is not required. We are primarily looking for someone with exceptional relationship management and customer service skills who enjoys creating an outstanding client experience.

Travel & Work Environment

This is a field-based position that requires regular travel throughout the Dallas-Fort Worth Metroplex to meet with clients, families, referral partners, and community professionals.

A company vehicle is provided for all work-related travel.

The position combines office work with time spent in the community and is ideal for someone who enjoys interacting with people rather than sitting behind a desk all day.

Because Always Best Care provides services 24 hours a day, 7 days a week, 365 days a year, occasional evenings, weekends, and after-hours support are expected as part of our leadership team.

Why Join Always Best Care?

• Join a trusted home care company that has proudly served the DFW community for over 18 years.
• Make a meaningful difference in the lives of seniors and their families every day.
• Work alongside a supportive and collaborative leadership team.
• Enjoy a company-provided vehicle for business travel.
• Opportunities for professional growth and career advancement.
• Help shape an exceptional customer experience while making a lasting impact on the people we serve.

If you're someone who loves building relationships, solving problems, and creating exceptional customer experiences, we'd love to hear from you. Apply today and become part of a team that's dedicated to providing the highest level of service to seniors throughout the Dallas-Fort Worth Metroplex.