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Client Success Manager, Google Cloud & Google Workspace

USA TODAY Co.

Location
Remote (United States)
Compensation
$70k - $75k/yr
Employment
Full-time
Level
Mid Level
Posted 5 days ago

About the Role

USA TODAY Co., Inc. is a diversified media company dedicated to empowering communities through trusted journalism and digital marketing solutions. This role focuses on managing client relationships and driving adoption of Google Cloud and Workspace solutions.

Skills

Account Management Client Success Revenue Expansion Upselling Cross-selling Net Revenue Retention Strategic Consultation Google Workspace Google Cloud Platform B2B SaaS Contract Negotiation C-suite Communication

Benefits

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k) Plan
  • Paid Time Off
  • Company Holidays

Perks

  • Remote OK

Full job details

|Current USA TODAY Co. Employees- Please ensure you are using our abbreviated process on the internal Careers site by logging into Dayforce through MyApps| 

USA TODAY Co., Inc. is a diversified media company with expansive reach at the national and local level dedicated to empowering and enriching communities. We seek to inspire, inform, and connect audiences as a sustainable, growth focused media and digital marketing solutions company. Through our trusted brands, including the USA TODAY NETWORK, comprised of the national publication, USA TODAY, and local media organizations, including our network of local properties, in the United States, and Newsquest, a wholly-owned subsidiary operating in the United Kingdom, we provide essential journalism, local content, and digital experiences to audiences and businesses. We deliver high-quality, trusted content with a commitment to balanced, unbiased journalism, where and when consumers want to engage. Our digital marketing solutions brand, LocaliQ, supports small and medium-sized businesses with innovative digital marketing products and solutions. USA TODAY Co. open roles are featured on various external job boards. When applying to a position at USA TODAY Co., you should be completing an application on USA TODAY Co. Careers via Dayforce. Job postings directing you to complete an application on other external sites may not be valid. If you are a California resident, you acknowledge that by applying for a job with us, this California Job Applicant Privacy Notice will apply to our collection, use, and disclosure of your personal information. To connect with us, visit www.usatodayco.com 

 

The Client Success Manager (CSM) owns the post-onboarding lifecycle for a dedicated portfolio of accounts. In this role, you will drive product adoption, ensure high client retention, and directly execute upsell and cross-sell strategies across our Google Cloud, Google Workspace, and integrated solution suites.

This is a quota-carrying position that blends high-touch account management with strategic revenue expansion. You will serve as the primary advocate and trusted advisor for our clients, ensuring they extract maximum value from their technology investments.

Key Responsibilities

  • Revenue Expansion: Identify, scope, and close cross-sell and upsell opportunities (e.g., seat expansions, tier upgrades, advanced cloud services, and integrations) to consistently hit quarterly OTE targets.

  • Account Retention & Health: Own Net Revenue Retention (NRR) for your assigned portfolio. Proactively monitor client health metrics, identify renewal risks, and deploy proactive retention strategies.

  • Strategic Consultation: Lead regular Business Reviews (QBRs) with client executives and stakeholders to align their operational goals with UpCurve Cloud’s technical solutions.

  • Adoption & Engagement: Work closely with clients to optimize their utilization of Google Workspace, driving deep user adoption and workflow efficiency.

  • Cross-Functional Advocacy: Act as the bridge between your clients, the technical deployment teams, and support engineers to ensure seamless project delivery and rapid escalation resolution.

Qualifications

  • Experience: 3+ years of account management, account executive, or client success experience within a B2B SaaS, IT consulting, or cloud services environment (quota-carrying experience required).

  • Technical Familiarity: Strong foundational knowledge of the Google Cloud/Google Workspace ecosystem and modern platforms

  • Commercial Acumen: Proven track record of managing contract renewals, negotiating expansions, and navigating commercial conversations with decision-makers.

  • Communication: Exceptional presentation and communication skills, with a demonstrated ability to translate technical cloud architectures into tangible business outcomes for C-suite clients.

  • Drive: A self-starter mentality comfortable working in a fast-paced, high-growth technology environment.

What We Offer

  • Aggressive Comp Structure: $75,000 base salary with an uncapped commission plan built to reward top performance, yielding a realistic $135,000 On-Target Earnings (OTE).

  • Full Benefits: Robust medical, dental, and vision insurance plans.

  • Retirement: 401(k) plan with company matching.

  • Time Off: Generous paid time off (PTO) allocation and observed company holidays.

  • Professional Growth: Direct exposure to leading-edge cloud tech and clear internal career progression paths.



#LI-NR2

#LI-REMOTE

The annualized base salary for this role will range between $70,000 and 
$75,000.  Base compensation is reflective of many factors, including, but not limited to, the market in which one lives/works, individual education level, skills, certifications and experience.  Note: variable compensation is not reflected in these figures and based on the role OTE would be $135k+.  

USA TODAY Co., Inc. is a proud equal opportunity employer committed to building and maintaining a diverse workforce. As such, we will consider all qualified applicants for employment and do not discriminate in connection with employment decisions on the basis of an applicant or employee’s race, color, national origin, ethnicity, ancestry, citizenship status, sex, gender, gender identity, gender expression, religion, age, marital status, personal appearance (including height and weight), sexual orientation, family responsibilities, physical or mental disability, medical condition, pregnancy status (including childbirth, breastfeeding or related medical conditions), education, genetic characteristics or information, political affiliation, military or veteran status or other classifications protected by applicable federal, state and local laws in the jurisdictions where USA TODAY Co. employs employees. In addition, USA TODAY Co., Inc. will provide applicants who require a reasonable accommodation, as a result of an applicant’s disability or religion, to complete this employment application and/or any other process in connection with an individuals’ application for employment with USA TODAY Co., Inc. Applicants who require such accommodation should contact USA TODAY Co., Inc.’s Recruitment Department at [email protected]. Applicants must be authorized to work in the applicable location. Applications from outside these regions will be removed from our system after submission.