Client Success Manager
American City Business Journals
- Location
- Onsite (Charlotte, North Carolina)
- Employment
- Full-time
- Level
- Mid Level
Posted 1 week ago
About the Role
American City Business Journals is seeking a Client Success Manager to steward advertising campaigns and manage client relationships. The role focuses on optimizing campaign delivery, tracking performance metrics, and ensuring business goals are met through strategic analysis and collaboration.
Skills
Customer Service
Relationship Building
Campaign Management
Performance Analysis
Decision Making
Problem Solving
Time Management
Communication
Digital Media
Interpersonal Skills
Data Analysis
Project Coordination
Attention To Detail
Strategic Thinking
Full job details
- Responsible for day-to-day relationships with local account executives, Advertising Development Directors, Sales Coordinators, Sales Development Directors and clients/agencies
- Maintain an excellent rapport with account executives, Sales Development Directors, and clients/agencies.
- Steward campaigns from start to finish (kick off calls, mid-campaign calls, wrap up calls)
- Execute campaigns accurately and efficiently
- Responsible for tracking and offering insights and analysis of performance metric for our products/campaigns
- Optimize campaigns and products to ensure delivery, achieve business goals while maximizing ROI
- Steward any pilot programs with various markets related to new product rollouts or enhancements.
- Key Holder for any Sales Hub updates needed to be made on behalf of the Client Success Team
- Weekly team checks as assigned.
- Other duties assigned
Qualifications
- Customer service oriented with the ability to address client concerns and needs in an expedient and courteous manner
- Strong decision-making, problem solving and conceptual thinking abilities
- Meticulous attention to detail and excellent follow through
- Exceptional character with a high degree of integrity and business ethics
- Excellent time management, able to handle multiple assignments under tight deadline and pressure, and prioritize and communicate effectively
- Strong oral and written communication, relationship building and interpersonal skills with the ability to communicate best practices and requirements to peers and management
- Ability to learn quickly in a fast-paced environment.
- Ability to work with diverse personality types to meet time sensitive deadlines
- An interest in new digital media technologies and a desire to always be learning something new
- Ability to work independently and in a team environment
- Must be flexible and open to new ideas and methods
- Strong work ethic