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Aventra

Client Success Manager- Card Fraud at REDi Enterprise Development

Aventra

Location
Remote (Birmingham, Alabama)
Employment
Full-time
Level
Senior Level
Posted 2 weeks ago

About the Role

REDi provides fraud prevention solutions to banks and credit unions. The Client Success Manager serves as the primary relationship owner, ensuring successful implementation of fraud detection solutions and driving platform adoption for financial institution clients.

Skills

Client Success Management Account Management Fraud Prevention Risk Mitigation B2B Enterprise Relationship Management Data-Driven Reporting Technical Communication PCI-DSS Compliance AML KYC CRM Tools SQL Business Intelligence Tools Implementation Management Client Training Stakeholder Management

Full job details

REDi provides debit, credit, and prepaid card fraud prevention solutions to banks and credit unions across the U.S. We're a fully remote, results-oriented team that's collaborative and focused on practical solutions.

The Role
As Client Success Manager, you'll be the primary relationship owner for our financial institution clients — ensuring successful implementation of fraud detection solutions, driving adoption, and serving as the bridge between clients and our internal product, development, and support teams.

What You'll Do

  • Own client relationships from onboarding through ongoing success, including regular performance reviews and issue resolution
  • Guide clients on fraud trends, risk mitigation strategies, and how to get maximum value from REDi's platform
  • Ensure SLAs are met; escalate and coordinate resolution when they're at risk
  • Deliver client training on software functionality and fraud prevention best practices
  • Provide data-driven reporting on fraud patterns, system performance, and operational outcomes
  • Advocate for client needs internally, feeding insights into product development and roadmap

What You Bring

  • 5+ years in client success, account management, or customer success in financial services, fintech, banking, or fraud prevention
  • Solid understanding of debit/credit card fraud — account takeover, synthetic identity, chargebacks, card skimming — and relevant compliance frameworks (PCI-DSS, AML, KYC)
  • Familiarity with fraud detection platforms (Actimize, Falcon, SAS, or similar) and CRM/data tools (Salesforce, HubSpot, Excel, SQL, or BI tools)
  • Experience with B2B enterprise clients such as banks or credit unions
  • Strong communicator with the ability to translate technical concepts for non-technical stakeholders
  • Bachelor's degree in Business, Finance, IT, Cybersecurity, or equivalent experience

This is a fully remote position.