Client Success Manager

Looking for your next Client Success role in SaaS? Join our AI Paralegal startup within an established, successful LegalTech business - generous commission structure

• Small, collaborative team – you’ll work directly with our product teams to help shape the product our clients want
• Help law firms start earning revenue from AI Paralegal and widen access to justice for their clients
• Flexible, hybrid Sydney or Brisbane based role - 2 days a week in the office with regular travel

About AI Paralegal

AI Paralegal is part of CORTO, a cutting-edge software company dedicated to revolutionising the legal industry. Our mission is to empower legal practitioners with AI-driven solutions that streamline their workflow, boost productivity and provide more efficient client service.

AI is transforming the legal industry and CORTO is at the forefront of this change. There is a huge opportunity for law firms to save time, money and to add more value to their client base. This is where AI Paralegal comes in. AI Paralegal is a startup transforming the way legal work is done to unlock new value for law firms and their clients. We will be utilising our in-house expertise and the power of AI to save hours of work and transform the way law firms provide access to legal justice.

Built on Adieu’s advanced AI technology, AI Paralegal functions as a digital paralegal drafting documents, managing workflows and handling repetitive legal tasks with speed and precision. By integrating seamlessly with LEAP’s ecosystem, it empowers firms to increase efficiency, scale capacity and drive measurable profitability from every matter.

What you’ll do

We’re looking for an experienced Client Success Manager to slot into our Implementation team and focus on adoption – you’ll take new firms from signed order form to using AI Paralegal every day.

AI Paralegal runs on a revenue share model: when our clients use the product successfully, we both generate revenue. That makes a firm’s first four months critical. In that window, you’ll get them set up, trained and confident with the product, with the goal of reaching their monthly usage targets. Those targets are how your success will be measured.

You’ll work closely with sales, product and our engagement team, and your client interaction and feedback will help shape how we run this first part of the client journey.

To make this happen, you will:

• Own the end-to-end implementation experience for new firms, from contract signed through to embedded daily usage and live revenue
• Partner with sales across the full cycle, joining the conversation before the deal closes and staying close after
• Lead onsite and remote training sessions tailored to the firm: structured pre-work, a half to full day onsite for smaller firms and deliberate follow-up
• Run targeted outreach after go-live to help firms reach their monthly usage targets
• Run a clean handoff to the engagement team once firms are settled, so they can optimise long-term usage and revenue
• Build and refine the implementation process, training and how we approach firms of different sizes
• Bring feedback back to product and sales: what’s working, what’s blocking adoption and what we need to build next
• Manage multiple implementations in parallel and continuously improve cycle time without trading off adoption quality

What you’ll bring

• 3+ years leading client implementations or onboarding, ideally across customer success, professional services consulting or transformation
• A consultative style, with a focus on change management over technical configuration
• Strong stakeholder management across internal teams (sales, product, support, engagement) and on the client side
• Track record of training professionals on new tools and getting them to change how they work
• Happy to build structure where it doesn’t exist yet. We are still building our implementation process
• Genuine interest in AI and how it’s changing professional work. You don’t need to be a builder but you should be a curious user

You are the type of person who

• Measures success by adoption and is motivated by clear targets
• Moves quickly, knowing that early momentum with a firm makes all the difference
• Can run multiple implementations at once and communicate clearly with partners and developers alike
• Brings client feedback to the product team and is confident telling a firm when something won’t work
• Enjoys regular travel to be onsite with clients, and knows when a visit will make the most difference
• Thrives in a small, fast-moving team where new ideas are welcome and there’s no room for ego

CORTO is an inclusive, people-first company committed to breaking down institutional barriers that keep people from reaching their potential. If you meet some, but not all the requirements above, we encourage you to still submit your application.

Why join CORTO?

• Your work matters. We solve real world problems that improve and support local, everyday law firms. So they can do their best work for the people in the communities they serve.
• Make an impact. You won’t be another ‘cog in the wheel’ here. We give full trust and autonomy for you to be heard, to work on big & complex projects and to make a real difference.
• Work with a group of authentic, passionate people who love what they do.
• Well-funded and global. CORTO is part of ATI, one of the largest international LegalTech companies.
• Flexible and hybrid working. We engage, share and collaborate on ideas and workflows.
• Career and learning opportunities; we move fast and need smart people to get us where we're going. We are a scaling business and looking for people who want to grow with us.
• Have fun with us. Celebrations. Socials. Sports teams. Access to sailing and yacht events.
• We value your well-being - Wellness focus with additional time off, gym membership and other perks.
• Fast-paced tech environment, if we don't disrupt ourselves someone else will do it!
• Access to LEAP Home - a program unique to LEAP to support you in buying your primary residence.