Client Success Manager
American City Business Journals
- Location
- Onsite (Charlotte, North Carolina)
- Employment
- Full-time
- Level
- Entry Level
Posted 5 days ago
About the role
American City Business Journals is seeking a Client Success Manager to manage client relationships and advertising campaigns. The role focuses on optimizing campaign ROI, analyzing performance metrics, and developing operational best practices within the digital media team.
Skills
Customer service
Decision-making
Problem solving
Conceptual thinking
Time management
Communication
Relationship building
Interpersonal skills
Digital media
Data analysis
Reporting
Microsoft Office
Salesforce
Adbook
Advertising operations
Web analytics
Full job details
Delivery:
- Responsible for day-to-day relationships with local account executives, Advertising Development Directors, Sales Coordinators, Sales Development Directors and clients/agencies
- Maintain an excellent rapport with account executives, Sales Development Directors, and clients/agencies.
- Steward campaigns from start to finish (kick off calls, mid-campaign calls, wrap up calls)
- Execute campaigns accurately and efficiently
- Responsible for tracking and offering insights and analysis of performance metric for our products/campaigns
- Optimize campaigns and products to ensure delivery, achieve business goals while maximizing ROI
- Steward any pilot programs with various markets related to new product rollouts or enhancements.
- Key Holder for any Sales Hub updates needed to be made on behalf of the Client Success Team
- Weekly team checks as assigned.
- Other duties assigned
Practice Development:
- Take ownership of tools, projects, and processes learning on the go – suggesting innovations or efficiencies in workflow
- Play a role in developing and implementing best practices and processes to improve operational efficiencies.
- Pull data from multiple systems and sources for analysis and reporting that drives decisions, operations, and translates into valuable sales and sales support ideas and improvements
- A key member of the Client Success and Digital Revenue teams, playing an integral role in the future development of the insertion order and reporting processes and strategy
- Provides training to sales staff as needed.
- Maintains functional expertise in advertising operations, business and web reporting and analytics, online advertising, analytical tools, techniques, and other infrastructure requirements.
Qualifications
Requirements (Knowledge, Skills and Abilities):
- Customer service oriented with the ability to address client concerns and needs in an expedient and courteous manner
- Strong decision-making, problem solving and conceptual thinking abilities
- Meticulous attention to detail and excellent follow through
- Exceptional character with a high degree of integrity and business ethics
- Excellent time management, able to handle multiple assignments under tight deadline and pressure, and prioritize and communicate effectively
- Strong oral and written communication, relationship building and interpersonal skills with the ability to communicate best practices and requirements to peers and management
- Ability to learn quickly in a fast-paced environment.
- Ability to work with diverse personality types to meet time sensitive deadlines
- An interest in new digital media technologies and a desire to always be learning something new
- Ability to work independently and in a team environment
- Must be flexible and open to new ideas and methods
- Strong work ethic
Education/Experience:
- Education: Bachelor’s Degree
- Experience: 1-2 years media experience preferred
- Proficient in MS Office (outlook, excel, word, powerpoint)
- Proficient using web-based communication tools (teams, zoom, etc.)
- Preferred but not required using Salesforce and Adbook