Client Success Manager

Title: Client Success Manager
Department: Advertising (Display and Classified)
Reports to: Director of Advertising Operations
Position Location: Hybrid position based in Baton Rouge, LA or New Orleans, LA

General Summary of Position: The Client Success Manager (CSM) is responsible for supporting outside sales representatives by managing key advertising partners’ accounts on a daily basis. This role ensures a smooth transition from sale to execution and reporting. This role coordinates the onboarding and launching of new customers and is responsible for ensuring client deliverables are achieved in accordance with their business goals and objectives. The CSM is client-facing should display a deep understanding of the clients’ business and vertical and make ongoing strategy recommendations. A successful CSM will increase client retention through strong customer service, sound strategy and marketing consult and detailed client reporting.

Primary Responsibilities and Essential Duties: 

• Communicate daily with key advertising clients, primarily via email, phone and virtual Microsoft Teams meetings.
• Manage set list of enterprise level accounts, serving as a client-facing point of contact and campaign strategist.
• Participate in digital reporting meetings with clients and account executives.
• Assists customers by providing information and advice on advertising campaigns and options.
• Research accounts’ businesses and their business verticals to deeply understand latest marketing trends and other pertinent information needed to consult clients in marketing.
• Schedule and facilitate onboarding of new customers to ensure campaigns are set up correctly and that client expectations will be met.
• Coordinate with account executives on scheduling of campaigns to ensure maximum ROI
• Communicate with digital marketing staff to place digital marketing campaigns
• Create data driven optimizations of campaign strategy. 
• Check to ensure proper delivery of all ads to promote client satisfaction and retention.
• Create and share ongoing digital campaign reporting for clients.
• Ensure proper setups of all campaign tracking technologies and code.
• Meet with assigned account executives weekly to review pending deliverables and overall account health of customers.
• Performs all other job-related duties as assigned.

Education, Experience and Knowledge Requirements:

• 2-3 years of sales support and/or digital marketing experience 
• Previous experience in a media company and/or marketing agency preferred
• Considerable knowledge of math, computer, Microsoft Office Suite and basic office equipment.

Skill Requirements: 

• Attention to detail
• Skilled in Microsoft Office and other basic office programs
• Interpersonal skills, demonstrating the ability to work with internal and external customers effectively
• Communication, presentation and organizational skills; talking to others to convey information effectively. 
• Strong time management and ability to multi-task

Ability Requirements: 

• Ability to self motive and work independently, without supervision.
• Ability to make accurate and timely decisions in a deadline-driven environment
• Ability to manage multiple priorities and deadlines
• Ability to work effectively with coworkers and others
• Ability to minimize errors with attention to detail
• Ability to balance reports

Physical Requirements (sensory acuity; coordination, dexterity and strength):

• The job requires the following demands daily: sitting, hear normal conversations and speak clearly so someone else can understand what you say. 
• The job requires the following physical demands daily: finger dexterity, sitting, walking, and rapid working speed. 
• The job requires the following physical demands more than once or twice a week: Repetitive motion.

Work Environment:

• Moderate noises (business office with computer and printers, light traffic)
• Interacts with other

The Advocate is an equal employment opportunity employer, committed to recruiting, developing, and promoting a diverse workforce while providing unique opportunities and career paths for our employees. We encourage applicants of all backgrounds and experience levels to apply.  

Salary: Commensurate with experience

Benefits: Medical, dental, vision, Life, Short Term Disability (STD), Long Term Disability (LTD), Paternity Leave, PTO and 401k Retirement Savings company match.