Client Success Manager

About College Pads 
College Pads is transforming the way students navigate the transition from on-campus to off-campus life. Our platform enables universities to support their students by streamlining the process of finding and securing off-campus housing. By working closely with higher education institutions, we offer a trusted tool for students to connect with property managers and rental listings, helping to foster a foundation for well-being and success. As of January 2025, College Pads is part of StarRez. 

The Role 
We are looking for a driven and customer-focused Client Success Manager to join our growing team. In this role, you’ll be instrumental in ensuring our university and property management clients experience the full value of our platform. From onboarding new partners to fostering long-term relationships and facilitating contract renewals, you’ll play a key role in client satisfaction and retention. 

You’ll collaborate closely with the sales and operations teams to deliver an outstanding customer experience that supports the ongoing success of our partners in the off-campus housing ecosystem. 

Role Specifics 

• Work Location: Remote (US) 
• Travel: 5% (The percentage of travel is an estimation, and it could vary up or down based on business needs throughout the year.)  
• Compensation Structure: In addition to the base salary listed below, this role is eligible for bonus opportunities based on performance. 
• Reporting Structure: This role reports to the Team Lead, Customer Success.

What You Will Own 

• Identifying key stakeholders and decision-makers at prospective institutions and property groups
• Leading onboarding and implementation support for new clients 
• Conducting regular 30, 60, and 90-day check-ins with new clients to ensure smooth adoption 
• Engaging existing clients to support renewals and drive long-term partnerships 
• Maintaining detailed and up-to-date records of all activities in our CRM system 
• Participating in regular internal meetings, including team updates and 1:1 check-ins 

Required Qualifications 

• 1+ year of experience in customer service or client-facing roles 
• Strong verbal and written communication skills 
• Excellent relationship-building and interpersonal abilities 
• Detail-oriented with strong analytical and problem-solving skills 
• Comfortable working independently in a remote environment 
• Experience using CRM tools (e.g., Salesforce, HubSpot) 

Preferred Qualifications 

• Background in real estate, student housing, or higher education 
• Understanding of the off-campus housing market or university partnerships 
• Experience supporting SaaS or technology platforms 

Reasons to join our Team: 

• Opportunity to be a part of a well-established, high-performance company that has been in business for over 30+ years   
• Full benefits including health care, paid time off, life insurance, and 401k plan with company match for eligible team members.   
• A supportive team environment with emphasis on learning and development opportunities   
• Our Promise: You will learn, grow, and be appreciated for your impact and contributions.   
• Z-Factor: Our most celebrated value, you will work with a team of caring, high-performing, and passionate people who have fun supporting our vision, innovation, and continuous improvement.   

Even if you don't have all of the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you!     

We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply.   

Notice to external Recruiters and Recruitment Agencies:   

StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or any other third parties for this role through this website or directly to any employee. StarRez and any of our subsidiaries will not pay fees to any third-party agency or company. In addition, we ask that you do not reach out to any employee with regards to this position, or any other positions, now, or in the future.