Client Account Coordinator

Assists in all aspects of assigned client support including but not limited to ensuring the client needs are well prepared for and being met as well as identifying opportunities for the client, retailers included in programs, and the Company.  Serves as a contact to assigned client(s) and responsible for communicating direction to management, client support teams, retail and reporting teams on a day-to-day basis.  Assists team in compliance and increasing sales for all manufacturer / retailer products that fall under the program specifications.  Assists in ensuring all aspects of the account(s) from start-up to client communications and internal communications with all levels of management. 

Responsibilities

• Assists internal teams to identify best practices, creative support ideas, reporting needs, etc.
• Partners with cross-functional team members (Senior Management, Field Operations and Customer Service) to meet all account needs.
• Partners with sales team to meet company goals by identifying client growth opportunities.
• Recommends creative ideas for increasing in-store execution productivity, retail related mind-share strategies and ultimate sales of client products and services.
• Manages client data, information, and assignments in proprietary systems.
• Assists in communication of frequency plan, assists in addressing concerns with field operations teams as needed.
• Actively contributes to weekly conference calls with Directors of Operations; provides updates on program plans and address concerns / issues early on. Problem solves with teams to insure that all needs of the clients and field representatives are met.
• Aligns resources to accomplish all objectives. 
• May manage or be involved in additional training programs or special event programs.
• Assists on other Company Accounts and/or Divisions during critical needs.
• Other duties as assigned to improve performance of self or others. 

Qualifications

Minimum Education and Work Experience

• High School Diploma required
• Intermediate MS Office skills, including Excel, Word and PowerPoint
• Two+ years retail/merchandising and/or consumer package goods experience.
• One+ year project management experience.
• Prior field sales and training experience preferred.
• Prior experience working on a similar structured program preferred.
• Full understanding of margins, retail sales incentives, etc., is desired.
• Must be retail sales savvy and be able to demonstrate this by reporting sales successes.
• Ability to work without constant supervision.
• Proven as a forward thinker and problem solver going ‘above and beyond’ the requests of the client, the retailer, or the scope of the project.
• Proven success with the following behaviors: Detail orientated, organizational skills, time management, and proficiency in multi-tasking.

Physical Requirements 

• Sit for extended periods (typically 6+ hours per day).
• Use a computer, including keyboard and mouse, for prolonged periods.
• Lift and carry light items (e.g., files, office supplies, laptops, typically 20+ pounds).
• Reach, bend, or stoop occasionally to access files or office materials.
• Maintain focus and attention for long periods of desk-based work.
• Follow clear directions.
• Perform repetitive motions (e.g., typing, clicking) consistently throughout the day.

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