Beauty Account Coordinator - Lancome

Be part of an amazing story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Beauty Account Coordinator serves as the advocate for driving sales, functioning as the category/brand expert in Cosmetics for assigned stores/brands. Their focus is on elevating the store experience through extensive product knowledge and training, delivering best-in-class customer service, and collaborating with and influencing store partners. They direct consistent store execution by serving as knowledgeable and strategic business partners, identifying opportunities. Additionally, the Account Coordinator strategizes and leads the execution of Beauty events to drive sales and cultivate an environment of continuous learning for all Beauty Colleagues on the floor. In leading the elevation of service, the Account Coordinator empowers all Beauty associates to become beauty experts and supports multi-brand selling across the floor. Other duties may also be assigned.

What You Will Do

• Analyze business results (store, category, brand, product, etc.) to identify and highlight sales-driving opportunities in order to achieve goals.
• Communicate clear, concise priorities, strategies, and direction to Division and store teams using written, in-person, and virtual communication methods as needed, tailored to the appropriate audience.
• Collaborate with Regional Merchandise Execution, Beauty Field Directors, and Store partners to actively support growth in stores.
• Lead and participate in event execution, covering corporate, promotional, vendor launch events, and virtual events. Take the lead on local event strategy, planning, and execution. Collaborate with store and division partners for both in-store and virtual events, and conduct post-event analysis.
• Prepare for, participate in, and follow up on store visits and pre-season planning meetings. Partner with stores and plan for both in-person and/or virtual visits to support store growth.
• Develop collaborative relationships with vendors and effectively communicate priorities and needs.
• Direct, observe, and assess consistent execution based on national guidelines and standards (i.e., planograms, fixture placement, visual/collateral). Collaborate with corporate and store partners to ensure local, store, and vendor execution aligns with national guidelines and standards. Identify areas of opportunity and own solutions for corrective action.
• Visit competitors, observe and evaluate competitive opportunities, and communicate findings to central and regional teams.
• Be a change agent; encourage self and others to challenge the status quo with forward-thinking strategies.
• Demonstrate and drive excellent service and selling by reinforcing a customer-centric culture among Beauty Advisors.
• Work closely with Beauty Managers of Sales & Customer Service and Counter Managers to set coaching priorities for the department.
• Focus leaders on customer acquisition through clientelling using MyClient to enhance client relationships and loyalty.
• Support leaders in training store colleagues, reinforce and monitor colleague engagement, and ensure completion of education requirements and learnings.
• Support vendor partnerships and align with corporate teams to ensure all product training is relevant and aimed at educating store teams on improving selling techniques.
• Recognize store team performance during visits. Reinforce and support department objectives by connecting brand success with the overall growth of the Beauty department.
• Support the onboarding of new Beauty Leaders and Beauty Advisors.
• Support Store Leadership in hiring and recruiting Beauty team members at the assigned brand.
• Maintain regular and dependable attendance and punctuality.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities. 
• In addition to the essential duties mentioned above, other duties may be assigned.

Skills You Will Need

Sales Analysis: Proficient in analyzing business results at various levels (store, category, brand, product) to identify and highlight sales-driving opportunities for goal achievement.

Effective Communication: Strong communication skills to convey clear and concise priorities, strategies, and direction to Division and store teams. Ability to utilize written, in-person, and virtual communication methods as needed, tailoring messages to the appropriate audience.

Collaboration and Relationship Building: Excellent collaboration skills to work effectively with Regional Merchandise Execution, Beauty Field Directors, and Store partners to actively support growth in stores. Capability to develop collaborative relationships with vendors, effectively communicating priorities and needs.

Event Planning and Execution: Demonstrated ability to lead and participate in event execution, covering corporate, promotional, vendor launch events, and virtual events. Strong organizational skills to lead local event strategy, planning, and execution, and conduct thorough post-event analysis.

Leadership and Coaching: Leadership skills to empower Beauty associates, encourage continuous learning, and drive multi-brand selling across the floor. Ability to work closely with Beauty Managers of Sales & Customer Service and Counter Managers to set coaching priorities, support leaders in training store colleagues, and recognize and reinforce store team performance.

Who You Are

• Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply. 3-5 years of management experience in a retail store, preferably in beauty.
• Effective written and verbal communication skills; ability to draft reports and other communications; present to management and internal and external business partners; interpret technical documents such as safety rules, operating and maintenance instructions, and procedure manuals.  
• Ability to add, subtract, multiply, and divide all units of measure, using whole numbers, common fractions, and decimals; compute rate, ratio, and percent; draw and interpret bar graphs.
• This position requires heavy lifting, constant moving, standing, and reaching with arms and hands. 
• Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders. 
• May involve reaching above eye level. 
• Requires close vision, color vision, depth perception, and focus adjustment.
• Effective written and verbal communication skills; ability to draft reports and other communications; present to management and internal and external business partners; interpret technical documents such as safety rules, operating and maintenance instructions, and procedure manuals.  
• Travel required: 50%

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.  

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives. 

Join us and help write the next chapter in our story - apply today! 

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. 

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