Overview

Associate Renewal Manager

Location: Remote – US Work Model: Remote

About the Role

The Associate Renewal Manager is responsible for managing the renewal process for a high volume of customers to ensure the on-time renewal of expiring agreements that address customer needs while maximizing retention, uplift, and term.

Here's What You'll Do

• Manage a high volume of customers with low-value ARR to secure renewals with limited negotiations, ensuring timely contract execution and revenue retention within assigned accounts; assist with efforts to drive proactive renewal management to ensure all contracts are renewed on time and exceed individual renewal rate goals
• Collaborate with the assigned Account Team to support the development and execution of renewal strategies, providing operational assistance and insights that contribute to successful customer outcomes; partner with internal stakeholders including Customer Success, Sales, Product, and Support teams to provide comprehensive customer assistance throughout the renewal process
• Communicate renewal products, pricing, and terms to customers and partners clearly and effectively, ensuring understanding of value propositions and contract options available for their renewal
• Assist with reviews of forecast renewal pricing, timing, and risk factors across assigned accounts; help with the preparation of regular reports and insights to the leadership team to inform retention strategies
• Update customer information, renewal details, and engagement notes in designated company systems, ensuring data accuracy and completeness to support cross-functional collaboration, reporting, and operational efficiency
• Assist with the review of renewal agreements to ensure clarity of terms, obligations, and risks; provide feedback to internal stakeholders and support compliance with company policies; attend all required enablement training sessions and complete assigned professional development programs to build expertise in renewal operations, product knowledge, and negotiation skills

Technology Tools

• Microsoft Windows
• Microsoft Office
• Microsoft Operating Systems and Products

Role Essentials

• Bachelor's degree or equivalent experience with at least 2 years in a customer-facing role; strong business and technology acumen with knowledge of company software technology
• Oral and written communication skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact; ability to establish rapport, gain the trust of others, and build consensus
• Strong organizational, multi-tasking, and time management skills; self-motivated with the ability to complete projects in a timely manner; able to thrive in a fast-paced, deadline-driven environment with excellent attention to detail
• Collaboration skills applied successfully within a team as well as with all levels of employees in other areas; strong interpersonal skills with the ability to maintain solid rapport with team members and professionalism with those outside the department
• Demonstrated ability to influence, motivate, and mobilize team members and business partners; ability to work both independently and in a team environment

What We'd Like to See

• Microsoft Windows and Office proficiency; knowledge of Microsoft Operating Systems and Products
• Experience managing a high volume of customer renewals with limited negotiations in a SaaS or software environment
• Experience collaborating with cross-functional teams including Customer Success, Sales, Product, and Support to drive successful customer outcomes
• Experience with contract review and an understanding of renewal terms, obligations, and risk factors; familiarity with compliance and contract execution processes
• Demonstrated ability to prepare reports and insights for leadership teams to inform retention strategies; experience maintaining data accuracy in CRM or designated company systems

About Hyland

Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. © Hyland. All rights reserved.

Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland's solutions create the foundation for a connected, agentic enterprise, where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hyland's platform and services, please visit Hyland.com.

#HylandLife

Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.

As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

Equal Opportunity Statement

Hyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants. Employment decisions are made without regard to any characteristic protected by applicable laws and regulations. Information collected during the hiring process is used solely to assess qualifications, verify identity, and comply with legal requirements.