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Gallagher

Account Coordinator, Group Benefits

Gallagher

Location
Hybrid (Rockville, Maryland)
Employment
Full-time
Level
Entry Level
Posted 5 days ago

About the Role

Gallagher is seeking an Account Coordinator to support client retention by coordinating open enrollment, renewals, and RFP processes. This role involves maintaining accurate records in CRM systems and resolving billing and enrollment issues within the Group Benefits sector.

Skills

Organization Written communication Verbal communication Attention to detail Prioritization Time management Customer service Microsoft Excel Microsoft Office Client relationship management Data organization Billing reconciliation

Benefits

  • medical
  • dental
  • vision
  • 401k
  • pto
  • life insurance
  • disability
  • paid parental leave

Perks

  • hybrid work
  • career development

Full job details

Introduction

At RPS, we don’t just embrace bold ideas, we make them happen. We’re a team of entrepreneurs, big-picture thinkers, and passionate experts who thrive on possibility. Every day, we collaborate across teams, challenge convention, and push boundaries to design innovative solutions for our clients. With access to top-rated carriers and a dynamic marketplace, we bring strategy and creativity together to deliver what others might call impossible. Here, every voice counts, every perspective matters, and every challenge is an opportunity to grow. You’ll be supported by a culture that celebrates ownership, curiosity, and high performance, where you’re trusted to do your best work and encouraged to keep learning along the way.

Overview

Insurance Marketing Center (IMC), now part of Gallagher, provides customized solutions and support that enable insurance agencies to focus on growing and strengthening client relationships. IMC offers expertise across carrier contracting and appointments, licensing, quoting, sales and product training, enrollment, underwriting, compliance, renewal strategies, and more. To learn more, visit www.imctr.com.

 

As a Gallagher company, IMC combines the personalized service of a specialized organization with the resources and global reach of one of the world's leading insurance brokerage, risk management, and consulting firms.

 

IMC is seeking an Account Coordinator to join our growing team. In this role, you will support client retention efforts by delivering exceptional service, coordinating key account activities, and serving as a trusted resource to clients and carrier partners. This is an excellent opportunity to learn from experienced industry professionals, develop your expertise in employee benefits and insurance, and build a rewarding career with a recognized industry leader.

 


How you'll make an impact

 

  • Assist with open enrollment materials, renewal presentations, and client communications.
  • Gather and organize information related to underwriting, marketing, analytics, and HR services.
  • Maintain accurate client, policy, and broker records within AMS and CRM systems.
  • Coordinate the RFP process, including carrier outreach, submissions, and deadline tracking.
  • Prepare client proposals, renewal documents, and supporting materials for Account Managers.
  • Maintain carrier updates and assist with scheduling client and carrier meetings.
  • Resolve client billing inquiries and coordinate invoice reconciliation with carriers.
  • Process and troubleshoot member enrollments within benefits administration and carrier systems.
  • Generate and distribute client reports, ensuring accuracy and timely delivery.
  • Stay current on industry trends, products, and regulatory changes.
  • Provide administrative and operational support as assigned.

About You

Required: 

  • Minimum of 1 year of related administrative work experience required.
  • High School Diploma or GED required.
  • Health care and/or health insurance experience strongly preferred.
  • Strong organization and written/verbal communication skills.
  • Strong attention to detail and conscientiousness.
  • Efficient prioritization and time management skills.
  • Demonstrated customer service focus.
  • Tech savvy; must have intermediate skills in Microsoft Office suite, specifically Excel.
  • Ability to quickly learn multiple software systems.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

  • Competitive compensation
  • Comprehensive benefits programs designed to support your well-being 
  • Career development opportunities and ongoing learning 
  • A collaborative, people-first culture with accessible leadership 
  • The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)