Account Coordinator

MONUMENT IS BUILT ON A COMMITMENT TO OUR PEOPLE AND OUR SHARED VALUES. THROUGH OUR GENUINE PASSION FOR DELIVERY, RELENTLESS PURSUIT OF PERFECTION, AND BOLD DECISION MAKING, WE ARE CREATING A MORE AGILE CONTINGENT WORKFORCE SO BUSINESSES CAN DREAM BIGGER AND ACHIEVE MORE.

WE ARE MONUMENT

Our passion is helping clients gain full transparency and control of their contingent workforce while achieving best-in-class performance in cost, quality, and compliance. Best of all, we make it easy.

• Founded in 2003 with a sole focus on Contingent Labor programs and consulting services
• Consultants at our Core – Monument maintains a highly analytical consulting services team which provides a strategic approach unmatched by peer MSPs
• Global MSP with an ecosystem of partners spanning 50 countries and all major regions
• Vendor neutral model relies upon a trusted partner and supplier community
• Partners with industry-leading VMS systems
• More “Gen 1” implementations than any other MSP over the last 5 years.
• Seamless extension of client HR, sourcing, business units, vendors and contractors

OUR SHARED VALUES

• EVERYONE MATTERS
• WE TAKE CARE OF EACH OTHER
• LEADERSHIP IS HERE TO SERVE
• HIGH-CHARACTER AND HARD WORK ABOVE ALL ELSE
• ALWAYS KNOW WHERE YOU STAND
• EXCELLENCE ISN’T THE EXPECTATION, IT’S THE MONUMENT STANDARD

Position Title: Account Manager

Position Summary

The Account Coordinator (AC) will provide first level direct support to the Program Team, Client End Users and Vendors.  The AC will support the administrative functions needed to manage the daily requisition management and on/offboarding of labor fills for the client using the client’s Vendor Management System (VMS) and acting as the Managed Service Provider (MSP).  The AC will also be tasked with running scheduled reports, maintaining integrations and supporting maintenance tasks related to time and process approvals. The AC may at times run the day-to-day account operations and client operations in the absence of the Account Manager, or other Account Coordinators. He/she will be responsible for the understanding of all account service lines and how the client utilizes each unique line of service.   5-10% travel.

Relationship Management

• Builds and maintains professional relationships with Hiring Managers within the client’s organization
• Build strong relationships with Supplier partners
• Network within Monument Consulting Account Management and other departments

Service

• Focus on continuous improvement of daily service and delivery to all end users (Client, Monument and Supplier)
• Ensure client needs and performance requirements are met through the following of consistent, efficient, and effective processes
• Understand and drive back end account processes (timesheets, reminders, and required reports)
• Update and maintain account documents (handbooks, SOPs, training decks)
• Responds to and resolves user issues (supplier, buyer, Monument).
• Ensure compliance with client procurement policies, guidelines, and processes
• Perform and track Worker and Supplier audits
• Understand and support basic VMS and Account processes
• Complete work in a way as to support and exceed expected Service Level Agreements (SLAs).
• Comfortable using AI-enabled business tools to improve operational efficiency, accelerate problem resolution, enhance customer experience, and support data-driven decision-making. Ability to critically review AI-generated outputs for accuracy, security, alignment with business requirements, and in accordance with all company and client policies.
  
  

Supplier Partnership

• Cultivate a solid working relationship with our vendor partners, creating an environment of shared trust and innovation

• 0-2+ years Professional Experience and 0-1 years MSP-VMS experience
• College Degree or equivalent work experience
• Experience with and basic skills with Microsoft Office
  • Outlook
  • Word
  • PowerPoint
  • Excel