Account Coordinator - 9 am to 6 pm - Thursday - Sunday Shift (Government Services) - Phoenix, AZ

Job Summary

The Government Services Account Coordinator (Thursday–Sunday, HYBRID) 9 am to 6 pm AZ time owns the day-to-day operational execution for BlueGrace's federal, state, and municipal freight accounts across a four-day extended shift schedule. In addition to core account coordination responsibilities, this role carries a critical weekend coverage function — actively covering open USPS loads and executing bounce recoveries to ensure uninterrupted service on mission-critical government freight. This position is ideal for a detail-driven, ownership-oriented individual who thrives in a high-stakes operational environment and is motivated by the challenge of keeping time-sensitive government shipments on track through the end of the week and into the weekend. Reliability, compliance, and precise execution are non-negotiable in this role. 

Duties and Responsibilities 

 Load Coverage — USPS Open Loads & Bounce Recoveries 

• Monitor and manage open USPS load assignments during Thursday–Sunday shift hours, ensuring all tendered loads are covered by qualified, compliant carriers before pickup windows close. 

• Identify uncovered or at-risk loads early in the shift and execute carrier outreach to secure capacity, prioritizing service commitment and on-time performance. 

• Manage bounce recovery operations — identifying loads that have been rejected, dropped, or lost by the original carrier and rapidly sourcing replacement coverage to prevent service failures. 

• Coordinate with the carrier network, dispatch contacts, and internal operations to execute recoveries with urgency, keeping customers and leadership informed throughout the process. 

• Document all load coverage activity and bounce recovery actions with accurate detail in the TMS for reporting, accountability, and root cause analysis. 

• Escalate load coverage situations that exceed resolution capacity or involve contract-critical shipments to Government Services leadership with full context and recommended action. 

Carrier Network & Capacity Management 

• Build and maintain a dedicated network of vetted, high-performing truckload carriers for government and strategic accounts. 

• Maintain carrier performance and compliance scorecards; lead periodic carrier check-in calls to review KPIs and address performance gaps. 

• Manage carrier contact records, equipment data, and driver information with a high standard of accuracy in the TMS. 

• Support trailer pool management processes and related technology tools. 

Award Go-Lives & Lane Operations 

• Own award go-lives end-to-end, coordinating across internal teams and carrier partners to ensure new lanes are fully operational from day one. 

• Track tendered volumes, shipment cadence, and award commitments against contractual obligations; flag deviations proactively. 

• Maintain route guides, facility records, and contact information for shippers and consignees across all customer sites. 

Tracking, Visibility & Exception Management 

• Monitor real-time and autonomous shipment tracking via FourKites and project44 to maintain continuous visibility on in-transit government freight. 

• Identify and resolve daily operational exceptions quickly; escalate proactively when a shipment or carrier relationship is at risk. 

• Follow up with carriers to collect PODs, invoices, and all required supporting documentation within required timeframes. 

Reporting & Compliance 

• Maintain accurate shipment, equipment, and tender records across all government customer accounts. 

• Learn and apply each customer's specific KPIs and reporting requirements to daily operational decision-making. 

• Generate and distribute operational reports and lane performance summaries as required by account and management teams. 

 Qualifications 

• 1–2 years of experience in logistics, freight operations, or supply chain preferred; motivated entry-level candidates from any background encouraged to apply. 

• Experience managing freight exceptions, load coverage, or carrier recovery situations in a time-sensitive environment a strong plus. 

• Familiarity with TMS platforms, carrier portals, or visibility tools (FourKites, project44) a plus. 

• Clear, confident verbal and written communication skills; comfortable as the voice of the account to carrier partners under pressure. 

• Strong data entry accuracy and attention to detail — precision matters in government reporting and compliance. 

• Ability to manage multiple competing priorities simultaneously, including active recovery situations, in a fast-paced environment. 

• Dependable and self-directed — this role operates during extended weekend hours and requires strong personal accountability. 

• Proficient in Microsoft Office Suite; quick to learn and navigate new systems and technology platforms. 

• Available to work Thursday–Sunday on-site, with consistent schedule adherence required. 

• High school diploma or GED required; Associate's or Bachelor's degree in Supply Chain, Business, or a related field a plus. 

 Key Competencies 

• Drive for Results — takes ownership of outcomes with urgency and accountability, especially in load recovery situations. 

• Collaboration — partners effectively across internal teams and carrier relationships to hit shared goals. 

• Adaptability — stays organized and effective in a fast-changing, high-stakes operational environment. 

• Tech Fluency — comfortable in Microsoft Office and quick to adopt new logistics systems and tools. 

• Attention to Detail — manages high-volume transactional work without sacrificing accuracy or quality.