Technical Account Manager, Pet Food

Technical Account Manager, Pet Food

Technical Account Manager, Pet Food

IMCD US is seeking a Technical Account Manager for our Food & Nutrition business unit, specializing in Pet Food & Animal Nutrition. This role will develop customer relationships and driving growth in the pet food sector. A successful candidate will manage accounts, identify new opportunities, and collaborate with internal teams to deliver tailored solutions that support business success in this dynamic industry.

COMPANY BACKGROUND    
IMCD US is a leading global distribution partner and formulator of specialty chemicals and ingredients. An entrepreneurial group founded IMCD in 1995 in the Netherlands. Our vision to transform the distribution industry by continuously adding value to the supply chain through expertise and innovation, is what still drives us today.    

Today, we have operations in over 50 countries, where we successfully combine local knowledge with global expertise to obtain sustainable results. IMCD is a strong, innovative business partner and accelerator of solutions for suppliers and producers of consumer, industrial and durable goods in diverse business sectors. Our commercial excellence and solid operations structure facilitate healthy growth.   

Responsible for developing and maintain sales within a specific business unit utilizing the Key Sales Performance Indicator system and other tools made available within the organization. In conjunction with the Principal Managers, ensure that the business plans for each of our product lines are implemented. 

Successful candidates will be responsible to: 
Setting, regularly reviewing and revising Call Frequency Schedule 
Meeting call plan set for each account 
Maintaining Existing Business / Profit Contribution 
Maintain and reporting on business on regular basis, review variances regularly and report/take action as required 
Ensure margin contribution is maximized (and maintained) 
Developing / Progressing Targets 
Sales representative is responsible for progress on existing targets and identification of new targets 
Evidence of new business being landed and new opportunities being added on a regular and consistent basis 
Building / Cultivating Relationships 
Minimum requirements – thorough and complete understanding of the customer’s business 
Multi-level relationship development initiated and planned by the sales representative 
Involvement of other IMCD personnel and principals 
Reporting submitted in a timely manner 
Follow guidelines for information required for Existing Business reports 
Follow guidelines for Target Business reports 
The sales representative is responsible for the accuracy and thoroughness of their product/activity reports 
Other duties as assigned 

Skills  
Customer relationship management 
Establish connections between customer and CSR’s to ensure day to day fulfillment, requests, issues are resolved in a timely/efficient manner 
Complex organizational skills to coordinate and communicate between multiple customer contacts, internal resources and Principals  
Develop prioritized account growth plans, including annual forecasting and budget 
Manage account profitability – profit contribution 
Deliver assigned sales KPIs (call/visit frequency and reporting, Opportunity targets and updates, revenue, margin, prospect accounts, maintaining clean CRM data) 
CRM compliance against Call Prep and Product Reporting – Action items and account updates 
Complete account coverage by Principal 
Active participation in local industry events, trade associates, etc.  
Execute sales activity relative to slow/dead stock 
Monitor contract balances and advise customers of inventory still to be shipped 
 
Required Qualifications
Minimum of one to three years’ experience in technical sales, distribution experience preferred but not required 
B.S. Degree in Science, Food Science, Business or relevant field of study  
Proven experience in organizing sales calls and schedules, and evidence of detailed reporting is required 
Proven track record in developing and maintaining client relationships 
Proven track record in developing new sales and accounts 

Desired Qualifications
Hunter mentality with passion for seeking new business and closing deals 
Competency in SFDC, Sales Management Systems, and Microsoft Office or equivalent 
Exceptional skills in developing and maintaining client relationships 
Demonstrated enthusiasm and self-motivation 
Must be hands on and enjoy a broad range of activities 
Will exhibit an eagerness for contributing beyond immediate duties and getting the job done 

Competencies
Business Acumen 
Problem Solving/Analysis 
Customer/Client Focus 
Communication Proficiency 
Teamwork Orientation 

Supervisory Responsibility
This position has no supervisory responsibilities. 

Work Environment 
This job currently operates in a remote work environment.  

Position Type/Expected Hours of Work 
This is a full-time position, and the hours of work and days are Monday through Friday from 8 a.m. to 5 p.m., unless otherwise directed. Additional hours may be required as needed. 

Travel 
Travel will be around 40% with some overnight travel 

Other Duties 
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

IMCD Offers  
If you want to make a real difference and work for a growing and expertise-driven company, then we’d love to hear from you. We’re looking for people who are experts in their field, be it technical, commercial, or managerial. By joining IMCD, you’ll be part of an entrepreneurial, fast-growing group of ambitious and like-minded professionals, where you’ll have the freedom to make your own mark. We are committed to delivering value and acting responsibly. As we grow, we keep our founders’ entrepreneurial spirit intact, creating a world of opportunity. As a truly international company, we have a presence in cities including Singapore, Melbourne, Milan, Cologne, Paris, Zurich, Los Angeles, São Paulo and Toronto. Our Group Office is in Rotterdam, the Netherlands and our shares are traded on the Amsterdam Euronext market, where we are part of the large cap AEX index