Technical Account Manager, Inside Sales

Technical Account Manager, Inside Sales

Technical Account Manager, Inside Sales 

The Technical Account Manager, Inside Sales role focuses on driving growth through strong customer relationships and value-added technical solutions. This position operates in a fast-paced, entrepreneurial environment, collaborating with internal teams and customers to identify opportunities, support product discussions, and contribute directly to revenue growth, while leveraging tools such as Salesforce to manage pipelines, track customer interactions, and maintain accurate sales data.

COMPANY BACKGROUND    
IMCD US is a leading global distribution partner and formulator of specialty chemicals and ingredients. An entrepreneurial group founded IMCD in 1995 in the Netherlands. Our vision to transform the distribution industry by continuously adding value to the supply chain through expertise and innovation, is what still drives us today.   

Today, we have operations in over 50 countries, where we successfully combine local knowledge with global expertise to obtain sustainable results. IMCD is a strong, innovative business partner and accelerator of solutions for suppliers and producers of consumer, industrial and durable goods in diverse business sectors. Our commercial excellence and solid operations structure facilitate healthy growth.   

Successful candidates will be responsible to: 
Maintain relationships with existing, core, and target customers at the required level to ensure the continuance of sales growth and customer satisfaction. 
Identify targets for each strategic principal.  
Respond promptly to all leads and write call reports (within 48 hours). 
Engage in technical discussions with customers, outside sales, and internal staff. 
Identify future revenue opportunities with new/existing customers, in conjunction with Regional Sales Manager. 
Open line of communication with assigned accounts on a regular basis.   
Participate fully in technical training sessions. 
Identify and document decision makers, within customer/prospect organization, in order to start the sales process. 
Maintain and expand the database for designated territory.  
Grows earnings per designated sales goals.  

Skills
Extremely ambitious with the drive and commitment to succeed. 
Passionate and committed to contributing to results in lead generation and new sales. 
Highly energetic, self-starter. 
Decision-making, problem resolution, and creative thinking skills.  
Desire to learn products technically. 
Entrepreneurial business focuses with strong business acumen. 
Excellent written and verbal communication skills. 
Strong time management skills and the ability to prioritize work.  
Highly organized with sharp attention to detail  
Naturally shows initiative and is solution focused. 
Provides strong leadership to achieve sales results. 
Well-presented and articulate. 
Proficiency in MS Office (MS Excel and MS PowerPoint, in particular); experience with Salesforce a plus. 
Working knowledge of standard office equipment. 

Required Qualifications
Bachelor’s degree in a technical or business discipline  
A minimum of two years of sales experience or technical experience  

Desired Qualifications 
Experience selling chemical or technical products. 
Experience with distribution sales. 

Competencies
Business Acumen. 
Problem Solving/Analysis. 
Customer/Client Focus. 
Communication Proficiency. 
Teamwork Orientation. 

Supervisory Responsibility
This position has no supervisory responsibilities. 

Work Environment 
This role is fully remote. 

Position Type/Expected Hours of Work 
This is a full-time position, and the hours of work and days are Monday through Friday from 8 a.m. to 5 p.m., unless otherwise directed. Additional hours may be required as needed.   

Travel 
Limited travel is expected for this position, with a minimum of 10%. 

Other Duties 
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

IMCD Offers  
If you want to make a real difference and work for a growing and expertise-driven company, then we’d love to hear from you. We’re looking for people who are experts in their field, be it technical, commercial, or managerial. By joining IMCD, you’ll be part of an entrepreneurial, fast-growing group of ambitious and like-minded professionals, where you’ll have the freedom to make your own mark. We are committed to delivering value and acting responsibly. As we grow, we keep our founders’ entrepreneurial spirit intact, creating a world of opportunity. As a truly international company, we have a presence in cities including Singapore, Melbourne, Milan, Cologne, Paris, Zurich, Los Angeles, São Paulo and Toronto. Our Group Office is in Rotterdam, the Netherlands and our shares are traded on the Amsterdam Euronext market, where we are part of the large cap AEX index.