Entry-Level Client Success Associate

Jumpstart Your Career in Sales & Client Success!

Entry-Level Client Success Associate - Remote (with occasional travel to White House, TN)

About the Role:

Looking to break into sales or client success but don't know where to start?

This is a true entry-level opportunity designed to give you hands-on experience, real client exposure, and direct mentorship from senior leadership, without the pressure of a commission-only sales role.

You'll learn how to build relationships, support clients, and grow business skills that can launch your long-term career.

Location: Remote, with occasional in-person collaboration (3 - 5 times per year). Candidates must reside in the greater Nashville area or within a 4-hour drive of Nashville, TN.

Why You'll Love This Role:

• Hands-on experience in sales, account management, and client success
• Learn the full client lifecycle and grow your professional skillset fast
• Mentorship from senior leadership
• Remote work with occasional trips to our HQ in White House, TN
• Work with a company trusted by 1,000+ clients for over 25 years

What You'll Be Doing:

• Reach out to insurance carriers and industry partners via phone, email, and LinkedIn
• Schedule appointments and support senior leadership
• Assist account managers with client communications, onboarding, and follow-ups
• Track client requests and help ensure our clients are happy
• Learn how First Notice of Loss (FNOL) workflows and reporting impact real business outcomes

Who You Are:

• Bachelor's degree required (Business, Marketing, Communications, or related field preferred)
• Comfortable speaking with professionals and making outbound calls
• Organized, coachable, and ready to learn
• Interested in insurance, claims, or client-facing roles

Perks & Benefits:

• $50,000 - $70,000 annually (final compensation based on education, experience, location, skills, and abilities)
• Medical, dental, vision, life & AD&D, accident insurance, critical illness, FSA, telemedicine
• 401(k) after 6 months & PTO after 90 days
• Employee Assistance Program & flexible work setup

Company Overview:

First Call Claims Solutions (QRM) is a trusted call center with 25+ years of experience serving 1,000+ clients nationwide. We specialize in processing insurance claims-from the very first report of a loss (FNOL - First Notice of Loss) to any other incident that needs attention (FNOI - First Notice of Incident)-and provide 24/7 support, overflow handling, and dedicated CAT response teams.