Customer Support Manager

Customer Support Manager?

Location:?Nocatee, FL
Employment Type:?Full-Time?
Compensation:?$90,000+?annually?&?bonus incentives?

Lead a high-performing team and elevate?the customer?experience in a fast-growing organization.?

Serenity is hiring a?Customer Support Manager?to oversee daily operations, lead a customer-facing team, and ensure a consistent, high-quality experience across all interactions. This role is ideal for a people-focused leader who thrives in fast-paced environments and knows how to build strong, accountable teams.?

☕?No industry-specific experience?required.?We provide training on our systems and processes.?

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What?You’ll?Do?

• Lead day-to-day operations in a high-volume, customer-focused environment?

• Coach, develop, and hold team members accountable to service and performance standards?

• Ensure every customer interaction is professional, efficient, and positive?

• Oversee scheduling, workflow, and overall team productivity?

• Monitor key performance metrics (KPIs) related to volume, efficiency, and experience?

• Identify?opportunities to improve processes and elevate team performance?

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What?We’re?Looking For?

• 10+ years of leadership or operations experience in a fast-paced environment?of at least 30 employees?

• Proven ability to manage KPIs and hold performance-based conversations?

• Strong communication?skills with the ability to work with both people and data?

• Confident leadership style with the ability to motivate and guide teams?

• Ability to thrive in a growth-oriented, evolving environment?

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Nice to Have?

• Experience in customer support, hospitality, retail, or other service-based leadership roles?

• Background in customer experience or relationship-driven environments?

• Experience leading teams through growth, change, or scaling operations?

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Pay &?Benefits?

• 90% employer-paid medical, dental, and vision insurance?

• 401(k) retirement plan?

• 10 PTO days (15 after first year)?

• 10 paid holidays?

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About Serenity?

Serenity is a growing organization focused on delivering high-quality, people-first experiences through structured programs and strong operational leadership. Our team is committed to creating an environment where customers feel?supported?and employees can grow and succeed.?

Serenity is an Equal Opportunity Employer.?