Customer Support Manager

Customer Support Manager@

Location:@Fort Worth, TX
Employment Type:@Full-Time@
Compensation:@$90,000+@annually@&@bonus incentives@

Lead a high-performing team and elevate@the customer@experience in a fast-growing organization.@

Serenity is hiring a@Customer Support Manager@to oversee daily operations, lead a customer-facing team, and ensure a consistent, high-quality experience across all interactions. This role is ideal for a people-focused leader who thrives in fast-paced environments and knows how to build strong, accountable teams.@

?$No industry-specific experience@required.@We provide training on our systems and processes.@

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What@You’ll@Do@

• Lead day-to-day operations in a high-volume, customer-focused environment@

• Coach, develop, and hold team members accountable to service and performance standards@

• Ensure every customer interaction is professional, efficient, and positive@

• Oversee scheduling, workflow, and overall team productivity@

• Monitor key performance metrics (KPIs) related to volume, efficiency, and experience@

• Identify@opportunities to improve processes and elevate team performance@

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What@We’re@Looking For@

• 10+ years of leadership or operations experience in a fast-paced environment@of at least 30 employees@

• Proven ability to manage KPIs and hold performance-based conversations@

• Strong communication@skills with the ability to work with both people and data@

• Confident leadership style with the ability to motivate and guide teams@

• Ability to thrive in a growth-oriented, evolving environment@

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Nice to Have@

• Experience in customer support, hospitality, retail, or other service-based leadership roles@

• Background in customer experience or relationship-driven environments@

• Experience leading teams through growth, change, or scaling operations@

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Pay & Benefits@

• 90% employer-paid medical, dental, and vision insurance@

• 401(k) retirement plan@

• 10 PTO days (15 after first year)@

• 10 paid holidays@

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About Serenity@

Serenity is a growing organization focused on delivering high-quality, people-first experiences through structured programs and strong operational leadership. Our team is committed to creating an environment where customers feel@supported@and employees can grow and succeed.@

Serenity is an Equal Opportunity Employer.@