Customer Support Manager

Customer Support ManagerB

Location:BB Orlando, FL
Employment Type:BB Full-TimeBB
Compensation:BB $90,000+BB annuallyBB &BB bonus incentivesBB

Lead a high-performing team and elevateBB the customerBB experience in a fast-growing organization.BB

Serenity is hiring aBB Customer Support ManagerBB to oversee daily operations, lead a customer-facing team, and ensure a consistent, high-quality experience across all interactions. This role is ideal for a people-focused leader who thrives in fast-paced environments and knows how to build strong, accountable teams.BB

?BB No industry-specific experienceBB required.BB We provide training on our systems and processes.BB

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WhatBB You’llBB DoBB

• Lead day-to-day operations in a high-volume, customer-focused environmentBB

• Coach, develop, and hold team members accountable to service and performance standardsBB

• Ensure every customer interaction is professional, efficient, and positiveBB

• Oversee scheduling, workflow, and overall team productivityBB

• Monitor key performance metrics (KPIs) related to volume, efficiency, and experienceBB

• IdentifyBB opportunities to improve processes and elevate team performanceBB

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WhatBB We’reBB Looking ForBB

• 10+ years of leadership or operations experience in a fast-paced environmentBB of at least 30 employeesBB

• Proven ability to manage KPIs and hold performance-based conversationsBB

• Strong communicationBB skills with the ability to work with both people and dataBB

• Confident leadership style with the ability to motivate and guide teamsBB

• Ability to thrive in a growth-oriented, evolving environmentBB

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Nice to HaveBB

• Experience in customer support, hospitality, retail, or other service-based leadership rolesBB

• Background in customer experience or relationship-driven environmentsBB

• Experience leading teams through growth, change, or scaling operationsBB

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Pay &BB BenefitsBB

• 90% employer-paid medical, dental, and vision insuranceBB

• 401(k) retirement planBB

• 10 PTO days (15 after first year)BB

• 10 paid holidaysBB

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About SerenityBB

Serenity is a growing organization focused on delivering high-quality, people-first experiences through structured programs and strong operational leadership. Our team is committed to creating an environment where customers feelBB supportedBB and employees can grow and succeed.BB

Serenity is an Equal Opportunity Employer.BB