Customer Success Manager

About KatRisk

KatRisk is a leading provider of catastrophe risk modeling solutions, dedicated to helping businesses and organizations understand, manage, and mitigate the risks associated with natural disasters. Our innovative technology and expertise enable clients to make informed decisions, optimize their risk management strategies, and safeguard their assets and operations against potential catastrophes.

Role Overview

We are looking for a Customer Success Manager to build strong client relationships and ensure our customers achieve meaningful value from our platform. This role will focus on driving adoption, supporting long-term retention, and identifying opportunities for expansion within existing accounts. The ideal candidate combines strong relationship management skills with an analytical mindset and brings experience in catastrophe modeling.

Responsibilities

• Serve as the primary post-sale point of contact for assigned customers, building trusted relationships with key stakeholders.
• Drive product adoption and help customers realize value through proactive engagement, regular check-ins, and strategic guidance.
• Monitor account health and usage metrics to identify risks and opportunities.
• Identify and develop expansion opportunities and partner with Account Managers on upsell initiatives.
• Support the renewal process by coordinating with Account Managers to ensure a smooth and timely renewal cycle.
• Partner cross-functionally with Product, Support, and Engineering teams to advocate for customer needs and resolve issues.
• Document customer insights, feedback, and engagement in CRM/HubSpot and internal systems.
• Contribute to scalable Customer Success processes, documentation, and best practices.

Required Qualifications

• 3–7+ years of experience in Customer Success, Account Management, or a related client-facing role in a SaaS environment.
• Strong relationship management and communication skills, with the ability to work effectively with both technical and business stakeholders.
• Analytical mindset with the ability to interpret data and translate insights into actionable recommendations for customers.
• Ability to manage multiple accounts and priorities in a fast-paced environment.

Preferred Qualifications

• Familiarity with catastrophe modeling platforms and exposure data workflows.
• Previous experience as a CAT modeler or junior CAT modeler, with familiarity using catastrophe modeling tools and interpreting model outputs.
• Background in environmental sciences
• Comfort working cross-functionally with Sales, Product, and Support teams.