Customer Success Manager

About 3E:

We are a mission-driven company dedicated to creating a safer and more sustainable world!

3E provides award-winning regulatory expertise and cutting-edge technology that seamlessly integrates data and intelligence regarding chemicals, regulations, products, and supply chains for over 5,000 customers globally.

With more than 35 years of experience and 15 locations across North America, Europe, and Asia, we are connecting our customers to a new class of expert-led AI solutions, specifically designed to accelerate future product compliance with trust, speed, and domain authority.

Are you ready to help shape the future? Join us!

At 3E, we help customers realize lasting value from the products and services they rely on every day. We’re looking for a Customer Success Manager to build strong customer relationships, drive product adoption, and support retention and growth across a defined book of business.

In this role, you will partner closely with an Account Manager to help customers get the most from their investment in 3E solutions. You’ll serve as a trusted advisor, guiding customers toward stronger usage, deeper engagement, and better business outcomes, while also identifying potential risks, supporting renewal readiness, and uncovering opportunities to expand value over time. This is an excellent opportunity for someone who combines relationship-building skills with commercial awareness, enjoys working across multiple products, and is energized by helping customers succeed.

What success looks like

Success in this role means building strong, trusted relationships that lead to meaningful adoption, consistent engagement, and long-term retention. You will play a key role in helping customers realize value from 3E solutions while supporting your Account Manager in achieving renewal and growth goals. This includes increasing product usage across your accounts, maintaining a consistent and proactive engagement cadence, identifying and addressing risks before they impact retention, and ensuring customers view 3E as a strategic partner rather than just a vendor.

What You'll Do

Build trusted relationships with customer stakeholders across your assigned book of business
Partner closely with your Account Manager to support renewals, retention, and growth opportunities
Drive adoption and engagement across 3E solutions by helping customers understand how to use our products effectively
Execute customer success plans that align product value to each customer’s goals and priorities
Conduct proactive outreach and regular customer meetings to maintain engagement and momentum
Identify at-risk accounts early by monitoring product usage, customer engagement, and feedback signals
Develop and execute action plans to mitigate risk and improve customer outcomes
Act as the voice of the customer internally, partnering with Product, Support, Sales, and other teams to remove barriers and improve the customer experience
Build working knowledge across 3E’s product portfolio, becoming a trusted resource for customers and internal partners
Share customer insights and product feedback to help improve internal processes, support strategies, and service delivery

What Makes You a Great Fit

2+ years of experience in Customer Success, Account Management, client services, or another customer-facing role
Experience in SaaS, technology, information services, or a similar environment
Strong relationship-building skills and the ability to establish credibility with a range of customer stakeholders
A customer-first mindset paired with strong business and commercial awareness
Experience driving product adoption, engagement, and customer outcomes
Ability to work cross-functionally and collaborate effectively with Sales, Product, Support, and other internal teams
Strong communication skills, with the ability to explain value clearly and confidently
Comfort navigating ambiguity, shifting priorities, and a fast-paced environment
Ability to learn multiple products and become a strong generalist across a broad solution set

Preferred qualifications

Experience supporting renewals, retention, or expansion within a recurring-revenue business
Familiarity with customer success metrics such as NRR, usage trends, and engagement cadence
Experience using CRM and customer success tools such as Salesforce or similar platforms
Exposure to environmental, regulatory, compliance, or other complex B2B software environments
Experience supporting mid-market or enterprise customers
Experience working with geographically distributed customers and traveling for onsite meetings

Location and travel

This role follows a remote work arrangement and must be based in Texas. Travel and requires 10–20% travel.

Pay Transparency:

The anticipated base salary range for this position is $65,000-$70,000 per year plus the opportunity to earn commission. The final offer will depend on several factors, including the successful candidate’s skills, depth of work experience, location, and relevant licenses/ qualifications. Each offer is determined based on individual strengths and relevant business considerations.

In addition to the base salary, certain roles may qualify for a performance-based incentive and/or equity, with eligibility depending on the position. These rewards are based on a combination of company performance and individual achievements.

Our US Benefits Include:

- Health, dental, and vision insurance

- Life insurance and disability coverage

- Open PTO and parental leave

- 401(k) plan with company matching

- Employee assistance program

- Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness)

3E is currently authorized to hire in the following U.S. states:

Alabama, Arizona, California (excluding Los Angeles), Colorado (excluding Denver), Connecticut, Delaware, District of Columbia, Florida, Georgia, Illinois (excluding Chicago), Indiana, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York (excluding New York City), North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, and Washington.

Disclosures:

3E is committed to a diverse and inclusive work environment. 3E is an equal opportunity employer and does not discriminate based on race, nationality, gender, gender identity, sexual orientation, protected veteran status, age, disability, or any other legally protected status. For applicants who would like to request accommodation please send an email to [email protected]

Visit us at https://www.3eco.com/

Agencies: 3E is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at 3E via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of 3E. No fee will be paid in the event the candidate is hired by 3E because of the referral or through other means.

Customer Success Manager

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