Technical Account Manager

AIPHORIA is seeking a highly skilled Technical Account Manager to join our team, serving as a trusted advisor to our clients by providing strategic guidance and technical expertise to maximize the value of our solutions.

Requirements

• 5–10 years experience in customer-facing technical roles such as Solutions Consultant, Account Manager, Customer Success Manager.
• Experience with enterprise SaaS, AI platforms, conversational AI, contact center technologies, or automation solutions.
• Strong preference for candidates with banking, fintech, or contact center technology exposure.
• Experience managing large enterprise stakeholders.
• Familiarity with AI/ML or conversational AI systems (LLMs, NLU, voice bots, etc.).
• Understanding of contact center systems (IVR, CRM, call routing, CCaaS platforms).
• Ability to discuss technical architecture with IT teams while translating value to business leaders.
• Comfortable reading technical documentation and working closely with engineering teams.

Responsibilities

• Own the customer relationship after sale for enterprise clients (primarily banks).
• Act as the primary strategic interface between customer stakeholders and internal teams (product, engineering, project management).
• Ensure successful deployment, adoption, and expansion of AI voice agents.
• Manage stakeholder alignment across IT, contact center, digital, compliance, and leadership.
• Translate technical capabilities into business outcomes (cost reduction, containment rate, CX improvement).
• Identify upsell and expansion opportunities within existing accounts.
• Escalate issues internally and ensure cross-team coordination to resolve them.

What we offer

• Experienced team, Aiphoria is formed by a team of enthusiastic professionals who created award-winning devices, voice assistants and other AI-driven products for BigTech corporations.
• Cutting-edge technologies, we build a technology using our areas of expertise including Computer Vision, Speech Technologies, Natural Language Understanding, Generative AI incl. LLM and Diffusion models.
• Rapid career progression, facilitated by our team of seasoned senior professionals who hail from prestigious, industry-leading companies.
• Health insurance stipend – we provide a monthly allowance to help cover your individual health plan.
• 401k.
• A company with entrepreneurial spirit. We offer a unique mix of a secure workspace thanks to the big clients raised along with a true start-up culture!