Senior Account Manager

Location: Milford, NH (Onsite)

About Cirtronics

Cirtronics is a leading Electronic Manufacturing Services (EMS) provider with over 40 years of experience supporting highly regulated and mission-critical industries, including medical, scientific, defense, robotics, and specialty industrial markets. As an employee-owned company, we take pride in our people, our quality systems, and our long-term customer partnerships. Our certifications include ISO 13485, ITAR, and CMMC.

Position Summary

As an Account Manager, you'll be the main point of contact for a set of customers, helping them succeed while supporting Cirtronics' growth. You'll participate in RFQ activity, including pricing strategy, proposal development, and coordination with engineering, operations, and supply chain teams.

Job Responsibilities

• Build and maintain strong relationships with customers, acting as their primary advocate
• Manage ongoing account activity, including forecasts, orders, and changes
• Partner with internal teams to support new product introductions and production ramp-ups
• Identify risks, cost opportunities, and manufacturability improvements
• Help resolve quality, supply chain, or schedule issues while maintaining customer trust
• Look for opportunities to grow existing accounts through expanded services
• Ensure account activity aligns with customer and regulatory requirements

Knowledge/Skills/Experience

• Strong communication skills and comfort working with both technical and non-technical stakeholders
• Ability to manage multiple priorities in a fast-paced, collaborative setting
• Bachelor's degree in business, Engineering, or a related field (or equivalent combination of experience and education)
• 5+ years of experience in account management, program management, or customer-facing roles in manufacturing or a technical environment
• Experience in a technical manufacturing environment (EMS preferred)
• Experience supporting regulated industries
• Familiarity with BOMs, drawings, or NPI processes
• Experience with ERP or CRM systems
• Background in pricing, quoting, or commercial negotiations

Why Cirtronics

Cirtronics offers a competitive salary, employee ownership (ESOP), profit incentives, comprehensive benefits, and a collaborative culture where integrity, accountability, and continuous improvement matter.