Key Account Manager

The Key Account Manager is crucial for the sustained success of IRP Medical. The KAM is responsible for the day-to-day management, sustainment and growth of key accounts by owning the representation of Key Accounts at across IRP Medical departments. Builds strong relationship with customers based on prompt and active communication, providing on-time response to RFQs, processing on-time new purchase orders across contract review, providing prompt status updates and required information from other departments at IRP Medical. Owns and manages Key Account Scorecards, partners with departments to achieve 100% quality and 100% on time delivery ratings. Support the creation of proposals, recommend pricing, and execute contracts. Contributes to build a strategy to offer a customized customer experience for the designated key accounts. Works closely with field sales teams to support the growth and financial performance of the account. 

IRP Medical: IRP Medical manufactures high-quality silicone and elastomer components for medical and life-science applications. We are committed to precision, cleanliness, and supporting products that advance patient care. Employees join a team dedicated to excellence, problem solving, and meaningful impact in the healthcare industry.

Working Conditions

• Must be able to work from written and verbal instructions.

Main Duties and Responsibilities:

• Becomes the point of contact for designated customers at IRP Medical manufacturing location. 
• Ensures premier customer service and full satisfaction of customers by escalating and requesting the necessary resources to ensure 100% Quality and 100% on-time delivery for key accounts.
• Owns and manages key account scorecards. Maintain Customer Portals as necessary 
• Management of Salesforce for accuracy and distribution of information.
• Identify, maintain and document strategic relationships inside the account and outside the account (i.e., consultant, competitor, channel partner). 
• Ensures on time processing of RFQs and New Purchase orders across IRP Medical workflows. 
• Provides status updates, partners with Operations, Engineering, Quality and Supply Chain to prepare Line of Balance or delivery schedules. 
• In collaboration with sales accounts owners, supports, leads meetings, calls and visits from customers at IRP Medical. Ensures that necessary stakeholders are invited, agendas and strategy are defined, actions are recorded, tracked and objectives are met. Prepares presentations with analytics as required for key accounts. 
• Develops positive relationships with existing, new and target customers.
• Resolve conflicts and provide satisfactory solutions to customers in a timely manner.
• Support order entry process by providing directions to order entry team. 
• Interface between customer and internal stakeholder (ENG, OPS, QA) to estimate and provide necessary information for RFQ.
• Review, recommend pricing, upload documents to pricing committee and submit proposals to customers.
• Ensures customer documentation is distributed and retained. 
• Leads contract review for the Key designated accounts. Ensures that technical and PO requirements are flown down to IRP Medical and through contract review. 
• Travel to customer site as needed. 
• Assume additional responsibilities as required.

Additional Comments: The essential functions have been provided as examples of the type of work performed by employees assigned to this job classification. The Company reserves the right to modify the work assignments and/or to make reasonable accommodations so that qualified employees can perform the essential functions. The job description is not intended to be an all-inclusive list of duties and responsibilities. It is intended to describe the general nature of the position.

Requirements: 

• Must have good listening skills and the ability to be mindful and attentive to feedback from customers.