Scale Customer Success Manager (Krakow)

LumApps is now more than just an Employee Experience Platform — it is an AI-powered Employee Hub that supports companies in their digital transformation of communication, collaboration, and engagement with their customers, partners, and above all their employees.
Our platform is a proven leader in this dynamic market with a truly unique vision and product. It has been deployed by Fortune 500 clients around the world and is delivering meaningful business benefits. LumApps is identified as a leader in Gartner's Magic Quadrant for Intranet Packaged Solutions as well as in Intranets Forrester Wave, and regularly selected for the French Tech Next40/120 program.

✨ In 2025, LumApps strengthened its leadership position by partnering with Beekeeper, a pioneer in frontline employee experience solutions. This strategic collaboration expands our reach and impact across all types of workers — from HQ to the frontline.

Our mission: To make people feel that they belong and have a purpose.
To create an environment where all employees are engaged and work together towards the same goal. Over 700 leading companies trust our solution to:

ud83c     Improve the productivity of their teams with our AI-powered Collaborative Experience Platform integrated with both Google and Microsoft collaborative suites,
ud83c     Transform employees into real ambassadors of their company,
ud83c     Make employees more efficient and better connected to their peers and relevant information, regardless of their location, with the tools and information they need at their fingertips,
ud83c     Help companies reduce turnover, accelerate employee onboarding, better collaborate and share knowledge, and even improve their customer experiences.

With a team of over 600 Lumies spread across 11 offices (Lyon, Paris, Lille, Sophia Antipolis, London, Barcelona, Hamburg, Austin, Tokyo, Zurich, Krakow), we support large enterprises all around the world.

Over the past year, we have been driving an ambitious phase in our journey under the impulse of our new shareholder Bridgepoint, aimed at propelling us to become the clear leader in our market and shine worldwide in our industry. We are looking for individuals who are excited to actively participate in this transformation.
If these core values sound like you: "be bold, do amazing things", "say what you mean, do what you say", "one team, same mission", "always be evolving": apply now!

Team

As a Customer Success Manager in our scale team, you will own and manage a large portfolio of customers and be responsible for their overall success. Your portfolio of customers will be mostly composed of Small and Medium Businesses (SMBs) using the Beekeeper solution, giving you the opportunity to learn from a large number of customers in many different industries. The ideal candidate is resourceful and persuasive, effectively showing customers how to get more value from Beekeeper.

Missions

• Be the voice of your customers.

• Manage a large portfolio of accounts post implementation, focusing on growing adoption, ensuring retention, expansion and satisfaction.

• Leverage our data on customers in your portfolio to determine which customers to prioritize and proactively reach out to address their issues.

• Partner with customers to understand their strategic goals, priorities, and desired business outcomes. Work with them to build and execute on a success plan and key performance indicators.

• Provide coaching and best practices to improve the adoption of Beekeeper and expand usage into new use cases

• Interact and engage with customers on all levels (incl. VPs and Directors) and different personas (Comms, HR, IT, Operations, Frontline)

• Work closely with your Account Manager counterpart to develop a joint success plan for your customers and identify expansion opportunities within your customer portfolio

• Drive accountability for deliverables internally and among customer teams to create a sense of ownership and get things done.

• Collaborate cross-functionally with Sales, Product, Engineering, Marketing, and Operations to address your customers’ needs.

• Contribute continuously to the overall improvement of internal processes

Skills

• Outstanding written and verbal communication and in-person presentation skills

• Native / Bilingual proficiency in written and spoken German is a must.

• A learning mindset: you’re curious, adaptable and always strive to improve

• Solution oriented mindset, highly-organized, and possessing a structured approach to resolving complex issues

• Your obsessed with driving customer outcomes and think frontline first

• Taking initiative and having a hands-on mentality

• Positive and constructive attitude, passionate about customer success and energized by helping others

• Strong relationship-building skills, consulting skills and technical curiosity

• Ability to manage a customer portfolio and effectively prioritize your time based on customer needs, business goals and opportunities

• Ability to handle difficult customer situations and set expectations

Bonus points :

• B2B experience working in Customer Success, Consulting, Project Management or Account Management in a SaaS context

• Experience in change- and project management

• Experience with discovery and questioning techniques

• Technical understanding of SaaS landscape

• Basic technical understanding of integrations / APIs

• Experience in conducting in-person or online workshops

☁  Why You’ll Love Working at LumApps

We’re proud to offer a work environment where people feel supported, valued, and empowered. Here’s a peek at what we offer:

2bed   Hybrid work model – 2/3 days at the office
0bed   26 days of annual leave — covered for you and partially for your partner/family
1bed   Private medical insurance — covered for you and partially for your partner/family
✹   Afterworks, team celebrations & seasonal parties
⌗   Equipment

❃   Creative allowance
We aim to celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from candidates of all backgrounds, identities, and experiences.