Customer Success Engineer

Wrike is looking for a dynamic Customer Success Engineer to help customers maximize the value they gain from our platform. In this role, you will serve as a trusted technical advisor, working closely with customers, platform users, and internal teams to align Wrike’s capabilities with business goals. You will play a critical role in driving product adoption, enabling customer success, and ensuring customers receive consistent value from their investment in Wrike. This is a highly collaborative, customer-facing role that combines technical expertise, strategic thinking, and relationship management.

 

• Serve as a technical expert on Wrike’s platform, helping our largest customers understand how product capabilities can solve business challenges and deliver measurable value
• Provide advanced product guidance, including workflow configuration, automation, and integrations across platforms
• Support customers in adopting Wrike more effectively through training sessions, workshops, and best practice recommendations
• Identify workflow gaps and improvement opportunities, then translate them into actionable strategic plans for customers
• Partner with customers to ensure they are leveraging Wrike to its fullest potential across teams and use cases
• Act as a trusted advisor to key stakeholders, including senior leadership and C-suite executives
• Manage complex customer engagements and deliver high-touch technical and strategic support
• Collaborate with Account Managers, Solutions Consultants and Customer Success Managers to drive long-term customer outcomes, retention, and growth
• Lead customer escalations and help ensure timely, effective issue resolution in partnership with internal teams

 

• 4–6 years of experience in Customer Success, Account Management, Solutions Consulting, or a similar customer-facing role, ideally in a SaaS environment
• Proven technical expertise, including experience building integrations between platforms
• Strong customer-first mindset with the ability to understand customer goals and translate them into valuable solutions
• Excellent communication and facilitation skills, with the ability to lead customer-facing meetings and clearly present technical concepts
• Hands-on experience in technical problem-solving, ideally with a data engineering or similarly technical background
• Strong organizational skills with the ability to manage multiple customer relationships and initiatives simultaneously
• A proactive approach to continuous learning and staying current with product updates, new features, and emerging technologies (AI, MCP, Agentic Workflow, Vibe Coding)

 

• Experience working with enterprise-level customers and managing complex stakeholder environments
• Ability to combine technical depth with strategic business thinking
• Confidence presenting to executive audiences and influencing decision-making
• Experience supporting product adoption, workflow optimization, and customer enablement programs
• A collaborative mindset and ability to work cross-functionally with internal teams to advocate for customer needs

 

You will work closely with customers as well as cross-functional internal partners, including Account Managers, Customer Success Managers, and other customer-facing teams. This role sits at the intersection of technical consulting, customer success, and strategic account support, making collaboration a key part of day-to-day success.

 

This is a highly collaborative and customer-facing role that requires strong communication, strategic thinking, and technical problem-solving. You will partner closely with internal teams while managing multiple customer engagements and helping customers unlock value through workflows, AI, integrations, automation, and best practices. Wrike offers a fast-paced environment where continuous learning, customer focus, and cross-functional teamwork are highly valued.

Why Join Wrike?

• Growth Opportunities: Clear career progression paths with opportunities to advance into senior account management or leadership roles, based on your performance and goals

Empowered Living: 

• Comprehensive Health Coverage: Enjoy medical, dental, and employer-paid vision insurance.
• Security & Support: Benefit from life insurance and employer-paid short- and long-term disability.
• Financial Well-Being: Build your future with our 401(k) plan featuring an employer match along with FSA/HSA benefits.

Nurturing New Beginnings:

• Generous Parental Leave: Cherish every moment with 18 weeks of leave for birth mothers and 4 weeks for non-birth parents.
• Community Connections: Engage with our vibrant Wrike Employee Resource Communities (WERC) to connect, grow, and thrive.

Work & Life Enrichment:

• Flexible Time Off: Our flexible time off (FTO) policy empowers you to balance work, personal matters, and well-being on your own schedule.
• Home Office Support: Enjoy a $500 Working-from-Home stipend to create a comfortable and productive home office.
• Celebration & Service: Enjoy 11 paid holidays and 2 volunteer days to rest, recharge, and give back.

Global Impact:

• Join a team recognized worldwide for leading by example and delivering collaborative work management solutions that empower businesses across the globe.

 

Who Is Wrike and Our Culture

Our persona 

Our culture and Values 

🤩 Customer-Focused

We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.

🤝 Collaborative

We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.

🎨 Creative

We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions. 

💪 Committed

We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.