Field Solutions & Customer Success Specialist

Position Overview: OPS IQ is seeking a highly driven, execution focused Field Solutions & Customer Success Specialist to serve as the on site extension of our digital solutions team. This individual will travel to customer locations, help implement and support OPS IQ systems, and ensure that no opportunity, commitment, or detail falls through the cracks.This role blends customer success, technical installation, field troubleshooting, and consultative sales. The ideal candidate thrives in industrial environments, communicates clearly and consistently, and takes full ownership of follow through from first conversation to final deliverable.

This is a high responsibility position for someone who understands that execution, responsiveness, and communication are what build long term trust.

Key Responsibilities

Customer Engagement & Sales Support

• Travel to customer sites to introduce, demonstrate, and clearly explain the power and value of OPS IQ systems
• Help customers understand how real time monitoring, sensors, and digital solutions drive uptime and operational performance
• Identify expansion opportunities and communicate them back to leadership
• Represent OPS IQ professionally in meetings, job walks, and strategy discussions
• Deliver clear post visit follow up including written summaries, action items, commitments, and next steps

Field Implementation

• Install sensors and monitoring hardware in industrial environments
• Coordinate closely with site personnel during system setup
• Troubleshoot sensors, routers, and connectivity issues
• Validate data flow from field device to platform
• Ensure accurate documentation of installed equipment and configurations

Communication & Follow Through

• Maintain strong external customer service through proactive updates and responsiveness
• Maintain strong internal communication by ensuring all relevant information from site visits is relayed to the coordinator and leadership
• Track open items and drive them to completion without being prompted
• Pick up projects mid stream and move them forward efficiently
• Ensure no commitments made on site go unaddressed

Travel Expectations

• Significant travel required
• Frequent short notice travel should be expected
• Flexibility is essential, as customer needs may require rapid deployment
• Ability to work in mine sites, aggregate plants, and heavy industrial environments
• Compliance with all site safety protocols

This role is not suited for someone who requires a rigid or predictable weekly schedule. Responsiveness and adaptability are critical.

Qualifications

Required

• Exceptional organizational skills and consistent follow through
• Strong external and internal customer service mindset
• Clear written and verbal communication skills
• Ability to manage multiple active projects without losing details
• Willingness and flexibility to travel extensively, often on short notice
• Mechanical or electrical aptitude
• Familiarity with sensors, PLCs, networking, or industrial controls
• Valid driver’s license with a driving record acceptable to our insurance company
• Understanding of IIoT, monitoring systems, or predictive maintenance technologies 

Preferred

• Experience in mining, aggregate, or heavy industrial environments
• Previous field service or technical sales experience
• MSHA certification 

What Success Looks Like

• Customers feel supported, informed, and confident in next steps
• Internal teams receive complete and accurate site information without having to chase it down
• Installations move from concept to execution smoothly
• Communication is proactive rather than reactive
• OPS IQ continues to embed itself deeper into mine infrastructure through trust and performance

Special Demands