CLIENT SUCCESS MANAGER

About Us:

ShipIt is a fast-growing third-party logistics (3PL) company helping e-commerce brands scale through warehousing, fulfillment, shipping, and distribution.

We move millions of orders each year—but what really sets us apart is our team. We’re building a group of high-performing, growth-minded people who take ownership and get results.

At ShipIt, our Client Success & Growth Managers don’t just manage accounts—they drive results. You’ll be the go-to person for key clients, ensuring their success, solving problems fast, and finding ways to grow their business (and ours).

This is a high-impact role where your work directly affects client retention, revenue, and long-term partnerships.

Position Overview:

We’re looking for someone who wants to take full responsibility for client success, build real relationships with high-level accounts, and directly drive growth for both our clients and our company.

In this role, you’ll be the strategic link between our operations and our clients—designing account strategies, solving problems fast, and delivering a level of service that keeps clients coming back and growing with us.

What You’ll Do

• Strategic Account Management: Develop and implement account strategies that drive client retention, profitability, and hospitality.

• Leadership & Team Development: Oversee schedules, payroll, and performance metrics. Conduct training and provide coaching to help team members flourish.

• Operational Oversight: Use CRM tools (HighLevel) and internal trackers to monitor client success, analyze statistics, and identify strengths and weaknesses.

• Marketing & Promotions: Oversee client sales, publications, and newsletters, ensuring all marketing efforts align with ShipIt’s brand standards.

• Conflict Resolution: Act as the final point of escalation for client issues, finding quick, effective solutions.

• Cross-Functional Coordination: Collaborate with internal areas to ensure seamless client transitions and service delivery.

What we’re looking for

• Strong relationship-builder who can create trust quickly with clients

• Calm, data-driven decision maker who performs well under pressure

• Highly organized and able to manage multiple priorities effectively

• Proactive problem solver who takes initiative and follows through

• Strong communicator who can handle difficult conversations confidently

• Proficiency with Google Workspace

Growth & Opportunity

This role is built for someone who wants more than just a job. You’ll have the opportunity to grow, take ownership, and make a real impact.

• Build and refine processes within the corporate accounts division, helping shape how we scale and operate

• Take ownership of larger, high-impact accounts as you prove performance and drive results

• Develop leadership skills through hands-on experience, training, and real responsibility

• Play a direct role in shaping the client experience and contributing to overall company growth

At ShipIt, we promote from within and invest in people who take initiative—your growth here is tied directly to the results you deliver.

Why you’ll love working with us:

• 401(k) with a 6% employer match

• 9 paid holidays with additional accrued paid time off

• Maternity and paternity leave

• Dental and vision insurance

• Health Savings Account (HSA)

• Health Share Program

• Minimum Essential Coverage

• Complimentary monthly supply of Balance of Nature supplements

• Access gym membership discounts and personal trainer benefits in St. George, Utah

Pay: Salary, $48,000 - $52,000 + bonuses

Schedule: Monday through Friday, 7:00 a.m. to 4:00 p.m.

Job Type: Full-Time, In-Office

Work Location: Hurricane, Utah

Thank you for your interest in working with ShipIt!

ShipIt is an equal opportunity employer.