Client Success Manager

• Manage the full post-sale client lifecycle, maintaining consistent engagement through structured touchpoints such as performance reviews, strategic check-ins, and expansion discussions.
• Build and maintain multi-level relationships across client organizations to strengthen partnerships and reduce dependency on single points of contact.
• Drive organic account growth by increasing user adoption, expanding into new locations or departments, and identifying opportunities for additional services.
• Lead onboarding, training, and enablement initiatives to accelerate time-to-value and improve overall product utilization and client satisfaction.
• Identify and qualify cross-sell opportunities, collaborating closely with sales teams to support conversion and revenue growth.
• Monitor account health through regular audits, tracking key metrics such as retention, adoption, and expansion performance.
• Maintain accurate CRM records and reporting, ensuring visibility into pipeline activity, account plans, and performance metrics.
• Deliver regular business reviews and strategic insights to stakeholders, aligning on goals, progress, and future opportunities.

Requirements:

• Bachelor’s degree or equivalent experience, with 5+ years in client success, account management, or sales growth roles.
• Experience working with clients in legal, insurance, healthcare, or data-driven service environments is highly desirable.
• Strong analytical skills with the ability to track and interpret performance metrics such as retention, growth, and adoption.
• Proficiency with CRM tools (preferably Salesforce) and experience managing pipelines and account reporting.
• Excellent communication and relationship-building skills, with the ability to engage diverse stakeholders at multiple levels.
• Proven ability to identify growth opportunities and drive expansion within existing client accounts.
• Strong organizational and operational skills, with the ability to manage multiple accounts and priorities effectively.
• Proactive, solution-oriented mindset with a focus on delivering measurable client outcomes.

Benefits:

• Competitive total compensation ranging from $80,000 to $85,000 USD.
• Comprehensive healthcare coverage including medical, dental, and vision plans.
• Opportunities for career growth within a high-performance, mission-driven organization.
• Flexible work environment supporting work-life balance.
• Access to professional development and learning resources.
• Inclusive and diverse workplace culture focused on collaboration and impact.
• Additional employee support programs and wellness initiatives.