Client Success Account Coordinator - Onboarding

Description & Requirements  

Who we are  

Intrinsic Digital, Inc. (http://www.intrinsicdigital.com) is at the forefront of digital marketing. Our service lines include Apartment Geofencing, Kurie, Hotel Geofencing and Restaurant Geofencing, offering mobile and streaming TV advertising to the multifamily, hospitality, and restaurant industries. 

Intrinsic Digital is a fully remote company with team members located across the United States and the Philippines. Our culture is based around our Core Focus, “We love the journey and embrace what’s next” and six Core Values: Accountability, Authenticity, Caring, Neutralevity, Surprise & Delight and X-Ray Vision. We may be remote, but no one is isolated in their work. Our initial onboarding and ongoing collaboration efforts have formed a cohesive team. We were voted No. 1 Best Place to Work in Multifamily and certified Great Places to Work in 2024. Employees consistently score us above 9 out of 10 on two key satisfaction categories: “Intrinsic Digital cares about my well-being” and “I would recommend Intrinsic Digital as a great place to work.” 

Who you are  

You’re an organized, proactive communicator who thrives on creating clarity and structure for clients. You enjoy handling the details, keeping things moving, and making sure new clients feel confident as they start working with us. You’re someone who’s dependable, process-driven, and eager to grow in the digital marketing and onboarding space. 

Candidates must reside in and be authorized to work in the U.S., excluding the following states: California, New York, or Washington. 

Qualifications  

• Bachelor’s degree, preferably in marketing, communications, or business 

• 1+ year of account management or client success experience 

• 1+ year of experience in digital marketing and/or multifamily 

• Strong written and verbal communication skills 

• Comfortable reviewing and uploading creatives and ad assets 

• Proficient in using HubSpot and managing timelines 

• Organized and responsive with a keen attention to detail 

• Multifamily industry experience a plus 

A day in the life 

As the Client Success Coordinator on the onboarding team, you will act as the lead contact for our new client base and guide our clients through our onboarding process from start to finish.  

Responsibilities include:  

• Collaborating with the sales team to understand client requirements and expectations  

• Contributing to business growth through creating and maintaining strong, long-term client relationships  

• Addressing client queries effectively and in a timely manner
  

• Analyzing digital campaign success and report on key performance indicators and metrics  

• Suggesting improvements and collaborating on digital projects to increase client ROI   

• Presenting new strategies to clients  

• Staying up to date with digital technology trends   

• Other duties as assigned 

Benefits & Perks  

At Intrinsic Digital, you’ll have a front-row seat at a rapidly scaling company that is driving innovation in multiple industries, as well as a chance to make a real impact on the growth of our business. 

Intrinsic Digital offers a fast-paced, supportive, and diverse culture. 

We offer: 

• 100% company paid health insurance for employees and 50% for dependents 

• 100% company paid vision and dental insurance for employees and 50% for dependents 

• Company paid short- and long-term disability 

• Company paid life insurance 

• 10 weeks paid parental leave 

• 3-4 weeks paid time off (based on tenure) 

• 10 paid holidays 

• Company paid 401k contributions that are 100% vested 

• Annual cash bonuses based on company and personal performance 

• A choice of five 8-hour schedules with start times between 7 am and 11 am EST, available after 30 days 

• Monthly fitness reimbursement 

• Pet discount plan