Digital Client Success Manager - Select Accounts
USA TODAY Co.
Perks
- Remote OK
Skills
About the Role
|Current USA TODAY Co. Employees- Please ensure you are using our abbreviated process on the internal Careers site by logging into Dayforce through MyApps|
USA TODAY Co., Inc. is a diversified media company with expansive reach at the national and local level dedicated to empowering and enriching communities. We seek to inspire, inform, and connect audiences as a sustainable, growth focused media and digital marketing solutions company. Through our trusted brands, including the USA TODAY NETWORK, comprised of the national publication, USA TODAY, and local media organizations, including our network of local properties, in the United States, and Newsquest, a wholly-owned subsidiary operating in the United Kingdom, we provide essential journalism, local content, and digital experiences to audiences and businesses. We deliver high-quality, trusted content with a commitment to balanced, unbiased journalism, where and when consumers want to engage. Our digital marketing solutions brand, LocaliQ, supports small and medium-sized businesses with innovative digital marketing products and solutions. USA TODAY Co. open roles are featured on various external job boards. When applying to a position at USA TODAY Co., you should be completing an application on USA TODAY Co. Careers via Dayforce. Job postings directing you to complete an application on other external sites may not be valid. To connect with us, visit www.usatodayco.com
At LocaliQ, we help local businesses grow by connecting them with the right customers at the right time — and we’re looking for a Digital Marketing Client Strategist who thrives at the intersection of client relationships, data-driven strategy, and digital advertising performance.
In this role, you’ll own the post-sale client experience, serving as a trusted advisor who plans, optimizes, and evolves multi-channel advertising campaigns across search, display, social, and digital/print media. Your mission: ensure clients consistently achieve — and exceed — their marketing goals through smart strategy, clear insights, and strong execution.
If you’re energized by fast-paced environments, enjoy solving problems with data, and love building relationships that drive real business impact, this role is for you.
What You’ll Do
- Own the client relationship post-sale, partnering closely with Sales to deliver against shared business objectives
- Serve as the primary point of contact for client needs, questions, and performance conversations
- Plan, execute, and optimize multi-channel digital advertising campaigns
- Translate performance data into clear insights and compelling recommendations during weekly and monthly reviews
- Collaborate daily with Sales, Post-Sales Optimization, Ad Operations, and Digital Solutions teams
- Proactively identify growth opportunities and new marketing strategies that maximize ROI
- Ensure a consistent and effective marketing message across paid search, display, social, organic, and O&O media
- Monitor daily campaign performance, analyze trends, and adjust strategies in real time
- Communicate confidently with backend teams to resolve issues and continuously improve outcomes
- Stay agile and adaptable as digital marketing tools, platforms, and strategies evolve
What You Bring
- Strong ability to quickly learn and apply business processes, marketing concepts, and technology
- Proven experience in client relationship management and consultative communication
- Hands-on expertise with digital advertising platforms (Search, Display, Social, GA4, Marketing Management Systems)
- Comfort analyzing performance data and making strategic, data-backed recommendations
- A track record of improving campaigns throughout their lifecycle
- Excellent written and verbal communication skills
- A collaborative mindset with the ability to work cross-functionally
- A passion for streamlining workflows and improving processes
- Working knowledge of Excel and PowerPoint
Key Competencies
- Digital Marketing Acumen (PPC, programmatic display, social, email, analytics)
- Client-Centered Thinking
- Proactive, Creative & Analytical Problem Solving
- Business Process & Technology Fluency
- Collaboration & Conflict Management
- Adaptability in a Fast-Paced Environment
- Strong Attention to Detail
About You
- Bachelor’s degree in Business, Marketing, Advertising, Finance, Economics, Communications, or a related field
- 2+ years of hands-on experience managing digital advertising campaigns
- 3+ years of client-facing account management or service experience
- Google Ads & Google Analytics certified (or willing to maintain certification)
Why LocaliQ?
At LocaliQ, our people are our greatest asset. We offer a culture that values innovation, collaboration, and balance — where your work truly makes an impact and your ideas are heard. From award-winning digital solutions to a supportive global team, we empower you to grow your career while helping local businesses thrive.
#LI-REMOTE
#LOCALiQ
#LI-LL
The annualized base salary for this role will range between $45,000, and $55,000. Base compensation is reflective of many factors, including, but not limited to, the market in which one lives/works, individual education level, skills, certifications and experience. Note: variable compensation is not reflected in these figures and based on the role, may be applicable.