Client Account Manager

We’re looking for a new team member: Client Account Manager!

Are you ready to join a dynamic, forward-thinking team that’s redefining the future of managed IT services? At Internetworks, we're not just about tech, we're about people, relationships, and growth. We’ve been delivering cutting-edge IT solutions since 1997, and now we’re on the hunt for a Client Account Manager (CAM) to join our ranks and play a key role in our clients’ success.

What’s a Client Account Manager, you ask?

Think of this role as the quarterback of the client relationship.

As a CAM, you’ll be the trusted point of contact for your clients, ensuring they receive consistent communication, proactive guidance, and real value from our services. You won’t just manage accounts, you’ll take ownership of them.

In short: you’re the face of our company. And a friendly, accountable one at that.

What You’ll Do as Our CAM:

• Relationship Owner: Build and maintain strong, long-term relationships with a portfolio of clients.
• Business Review Leader: Run and schedule regular Business Reviews that drive decisions, not just conversations.
• Proactive Problem Solver: Identify risks, gaps, and opportunities before they become issues.
• Technology Translator: Turn technical concepts into clear, actionable business insights.
• Team Collaborator: Work closely with Service, Sales, and Project teams to ensure follow-through and accountability.
• Growth Driver: Identify and help develop opportunities within existing accounts.
• Data-Driven Decision Maker: Use metrics and reporting to guide conversations and demonstrate value.
• Process Champion: Follow and improve our account management playbooks to ensure consistency across all clients.
• Pipeline & Hygiene Owner: Keep accounts, opportunities, and activities clean and up to date in our systems.

Must-haves:

• A knack for building trust and rapport with clients.
• Strong verbal and written communication skills (you can run a meeting and write emails people actually read).
• Strong organizational skills, you manage multiple accounts without things slipping.
• Comfort working with metrics and KPIs.
• Ability to stay proactive and follow through without being chased.
• Proven experience in account management, client success, sales, or a similar client-facing role.

Nice-to-haves:

• IT/technology industry experience.
• Familiarity with Managed Service Providers (MSPs).
• Experience running Business Reviews or client strategy meetings.
• Experience working across service and sales teams.

A Day in the Life at Internetworks:

Our CAMs are based in our Portland office and are an integral part of a collaborative, friendly team. You’ll spend your days meeting with clients, coordinating with internal teams, and making sure priorities are clear and moving forward. You’ll also spend time preparing for and leading Business Reviews, following up on action items, and identifying opportunities to improve the client experience.

Oh, and probably enjoying some great coffee.

Why You’ll Love Working Here:

At Internetworks, we’re serious about creating an environment where you’ll thrive. From company camping trips and kombucha on tap to professional development opportunities and a commitment to work-life balance, we do things a little differently.

Perks of the Job:

• Competitive salary + incentive-based bonuses.
• Industry-leading PTO (because rest is productive).
• Flexible medical, dental, and vision plans.
• 401(k) with employer match.
• Paid Volunteer Time Off (VTO), do good while working.
• Professional certifications and continuing education opportunities.

If you did a happy dance or got joyful goosebumps while reading this posting, it’s time to send your resume and cover letter!

Your cover letter should include:

1. A reference to the position of Client Account Manager.
2. A paragraph (or two) describing why you’re the perfect fit for this role.

What to Expect from Our Hiring Process:

1. A quick one-way interview where you'll answer a few pre-selected questions. It’s simple and helps us see who’s serious about working with our team.
2. An in-person interview where we’ll explore your approach to client relationships, organization, and follow-through.
3. A criminal background check. Peaceful protests from your hippie days are totally cool; serious offenses are probably not cool; overthrowing the evil dictator of a developing nation? Probably cool.
4. A review of your driving history. If you have a history of dangerous driving, we may not be able to hire you, as this role involves visiting client sites.

Thanks for Your Interest in Working with Us. We Hope to Meet You Soon!

We are committed to providing an inclusive and welcoming environment for all members of our team. Internetworks does not and shall not discriminate on the basis of race, color, religion, gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status.