Account Manager

Account Manager

Access One is a business technology services and telecommunications provider dedicated to delivering world-class solutions and an award-winning client experience. Founded in 1993, Access One provides seamless, scalable technological services that evolve with our client's businesses. Our custom-tailored solutions can be delivered modularly or as a complete, end-to-end package, ensuring clear accountability across business phones, communications platforms, managed IT, cybersecurity, security systems, and cloud-based services. By simplifying technology management, Access One helps businesses reclaim time and increase productivity. Our clients’ success is our success.

Why a Career at Access One

Opportunity to grow your career and expand your knowledge
Professional development and growth through continual learning
Recognition of all your accomplishments, large and small
A chance to relax and enjoy your co-workers at company events
Access to health programs, such as gym membership incentives
Comprehensive benefits including insurance, PTO (Paid Time Off) and financial planning
Volunteer and donation opportunities to help improve our community

What you do

The Account Manager will serve as the main point of contact in all matters related to client concerns and needs. This position will build and strengthen client relationships to achieve long-term partnerships. Day-to-day activities will include maintenance of accurate client records, and keeping track of any contract updates and renewals. The account manager will be required to develop a thorough understanding of our products and service offerings to upsell and cross-sell to clients.

Responsibilities Include

Building and maintaining client relationships for new and existing accounts by acting as a customer advocate on service issues to ensure timely resolution, including:
- Contacting each assigned customer at least once per quarter with a minimum of 15 customers proactively contacted per week
- Visiting client sites within the assigned customer base, as needed
Renewing customer contracts while minimizing revenue write-down and proposing new value add services with a goal of less than 10% write-down if no new services are added
Identifying and recommending action plans to address new service opportunities for each assigned customer account.
Enhancing the client experience by:
- Acting as a day-to-day dedicated contact for any pricing issues, general inquiries, moves, adds or changes
- Performing monthly internal account reviews and business consulting meetings
- Informing clients of any new products and services that could be beneficial to their business
Other special projects for customers as needed

Who you are

Bachelor’s degree in communications, business administration or equivalent work experience preferred
1+ years of relationship management experience required
Capable of managing customer accounts at both a management and technical level
Ability to complete administrative tasks correctly and promptly to ensure efficient processing of customer transactions
Excellent customer service skills- must be able to respond promptly to customer needs and requests for service and assistance
Excellent communication skills- the ability to speak and write properly, professionally, clearly and informatively; listen for clarification; and respond well to questions
Solid organizational skills- ability to prioritize work, use time efficiently and respond to ever-changing customer demands
Capable of handling substantial workloads and competing demands simultaneously
Ability to successfully operate and thrive in a fast-paced environment and quickly adapt to change

Salary & Benefits

Salary Range: $80,000 – $100,000 base DOE
Generous commission plan
Comprehensive benefits: health, dental, vision, matching 401k,
PTO Flexible work environment

Access One provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Account Manager

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