Administrative and Customer Success Assistant (part-time, fixed term)

Job Title:  Administrative and Customer Success Assistant (part-time, fixed term)

Duration: May 1, 2026 – December 31, 2026
Schedule: 20 hours per week 

Job Type: Hourly, part-time, non-exempt, fixed term position

Hourly rate: $30-35/hour DOE

Benefits: Not available

Location: Requires California residency and in-office work in Redwood City, CA (later in San Mateo, CA). Residency within the County of San Mateo or Los Banos strongly preferred.

We regret that we are unable to sponsor Visas or relocation at this time.

Position Summary 

Concerned about climate change? Want to apply your talents to the vitally important area of clean energy and do meaningful work that helps the community and the environment?   

Peninsula Clean Energy is a dynamic, not-for-profit governmental organization that seeks a part-time administrative "utility player" to work with several teams in a dedicated administrative and customer support function through the end of 2026. Ideal for students and community members interested in engaging with the public and our community around rebates applications and customer assistance.

This position provides administrative and customer support to several teams as needs evolve during the remainder of the year.  Initially, this position will provide dedicated support for our energy programs, with primary responsibility for responding to customer emails, assisting customers via chat, and processing e-bike rebate applications. The role will also support miscellaneous programs as needed, ensuring timely application review, accurate documentation within the CRM system, and consistent, clear communication with customers. 

Later in the year, this position will assist the Office and Administrative team with logistics related to our upcoming office move.

Responsibilities:

• Learn PCE programs, effectively support customer inquiries, and troubleshoot issues.
• Utilize technology platforms to track customer interactions, maintain detailed records, and ensure accurate process execution.
• Maintain accurate documentation and timely follow-up of all customer interactions
• Respond to customer emails in a timely, professional manner, providing accurate information and clear next steps.
• Assist the Office and Administrative team with logistics related to our upcoming office move.
• Demonstrate computer literacy, including proficiency in Windows-based operating systems, MS Office applications, CRM systems, and web-based platforms.
  

Qualifications and Desired Skills 

• Familiarity with Peninsula Clean Energy and its offerings is a plus
• Familiarity with office or facilities/workplace management logistics a plus

• Experience with community outreach, education, or customer relations is a plus
• Fluency in Spanish and/or Tagalog a plus
  

• Valid California drivers license 

Desired Skills/Ability To 

• Interact with customers/ members of the public

• Communicate complex information simply and effectively 
• Learn and communicate new organizational updates quickly 
• Demonstrate patience, tact and courtesy at all times 
• Ability to carry 30 pounds, including transporting and carrying large bulky items such as a 10’ canopy or 10’ folding table 

To Apply:

1. Submit short cover letter expressing interest in the position 

2. Submit Resume 

3. Indicate your date of availability

ABOUT US

Peninsula Clean Energy is the community choice energy program (known as a “CCA”) for San Mateo County and portions of Merced County.  Peninsula Clean Energy’s customer base includes approximately 310,000 accounts, serving a population of 800,000, with a total electrical load of almost 4 million megawatt-hours. 

Our mission is to reduce greenhouse gas emissions by expanding access to sustainable and affordable energy solutions. This includes providing cleaner power at lower rates with virtually GHG-free power as its standard power service. We have aggressive decarbonization goals including delivering 100% renewable energy on an hourly basis by 2025 and supporting its service territory in reaching comprehensive decarbonization for transportation and buildings by 2035.
Peninsula Clean Energy is making significant and growing investments to advance these objectives, providing a full spectrum of programs and pilots to serve the community. 

Peninsula Clean Energy is committed to complying with applicable laws, including the Americans with Disability Act and Fair Employment and Housing Act, ensuring equal employment opportunities to qualified individuals with a disability. Peninsula Clean Energy prohibits unlawful discrimination based on age, sex or gender (including but not limited to pregnancy, childbirth, breastfeeding or related medical conditions), genetic information or characteristics, gender identity, gender expression, race, color, ancestry, national origin, religion, creed, marital status, military or veteran status, sexual orientation, physical or mental disability, medical condition, or on any other basis prohibited by federal, state, or local laws.