Customer Success Associate (Part Time)

Overview

Eventeny is looking for a Customer Success Associate to join our rapidly growing team. The ideal applicant will possess experience in customer service, customer success, and have a strong grasp of English language and grammar.  Upon hiring, the Customer Success Associate will join the Customer Success team, and work closely with other internal  teams. 

The Customer Success Associate will mainly focus on responding to and engaging with the Eventeny community on various platforms, content creation to assist customers in understanding our platform, and assisting the Customer Success team with various customer service duties when needed. 

The Customer Success Associate  will have a part-time work week of Monday – Friday, with the potential for additional weekend hours to support Event Organizers managing various events. 

Here’s what you’ll do

• Answer customer support questions via email, phone, and other related channels.
• Communicate with customers across channels (email, phone, virtual meetings, and community forums) with professionalism, empathy, and clarity.
• Write, review, edit, and update content for our knowledge base.
• Collaborate with internal teams to establish content objectives, complete tasks, and identify and solve problems.
• Work with internal teams to obtain an in-depth understanding of the platform.
• Occasionally attend or take customer meetings.
• Research and analyze competitors' product documentation for successes and failures, and compare to Eventeny current practices.
• Maintain a positive, empathetic, and professional attitude toward customers.

Here’s what we’re looking for

• 1+ years experience in a customer support or customer success role.
• 1+ years experience in technical writing, the software startup industry, or comparable form of customer service experience.
• Excellent communication and proofreading skills with a strong attention to detail.
• Familiarity with G Suite applications.
• Some familiarity with Zendesk or other help desk software required.
• Some familiarity with Eventeny is a plus, but not required.

Compensation

$20/hour for up to 20 hours per week, with the intention of transitioning to a full-time position. This is a fully remote position.