Account Manager (Hybrid)

To be considered for this position, you must live in Overland Park/Kansas City metro to fulfill a Hybrid schedule.

Multi Service Fuel Cardis looking fora highly skilledAccount Manager with a can-do attitudefor our Fuel Cardproduct.We are a progressive global transaction management company specializing in billing and payment solutions with a strong commitment to our customers. This position serves as afront-linepoint of contact and is responsible for retaining our customer base, increasing the profitability oftheirportfolio, and developingstrong relationships withkeyaccounts.

Primary responsibilities:

• Retainand growa book of business by building relationships with customers and acting as their advocate
• Analyze current customer behavior and conducthigh volume outboundphonecalls
• Consultclientsonnewtoolstodrive adoption
• Serve as thecustomer’sprimary point of contact and build long term strategic relationships with decion-makers
• Identify opportunities to expand existing relationships through upselling and cross-selling
• Achieve or exceed revenue goals
• Work with customers, support staff, and third parties to develop and implement solutionsto customer issues; ensure that the customer experience is world class.
• Manage and solve conflicts with clients. TheAccount Manageris expected to have specific information regarding daily operations of thecompany and keep theclient updated
• Assist customers through email, phone, and online presentations
• Other duties as assigned by manager

Required skills and experience:

• Previous experience with CRM systems is required
• Salesforceand/orService Cloud preferred
• Familiarity with trucking industry is a plus
• Excellent verbal and written communication skills
• Coachable with ability tooptimizeperformance based on feedback
• Ability to effectivelyidentifyproblems and implement a solution
• Self-starter with the ability to work in team and independent environments
• Highly motivated and organizedwith a life-long learner mentality
• Ability to prioritize work in afast-pacedenvironment
• Desire to improve existing processes and embrace change
• Thrives in afast-pacedenvironment
• Proficient inMicrosoftExcel, Word,Outlook&PowerPoint
• Ability to handle high volume of emails (sending and receiving)

Why you will love working at Multi Service Fuel Card:

• Competitive pay
• Generous paid time off
• Medical, dental, vision, FSA, Life/AD&D
• 401K matching
• Hybrid work schedule
• Casual office environment
• Company events and a fun and engaging company culture
• Employee referral program
• Free in-office snacks, beverages, coffee

Multi Service Fuel Card is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Need Assistance? If you require assistance or reasonable accommodation for any part of the application or hiring process, please submit your request by email to [email protected]. This contact information is for accommodation requests only and should not be used to inquire about the status of applications.