Vice President of Customer Success

Company Description

Epikast is transforming how the biopharmaceutical industry engages with its most critical stakeholders: patients, physicians, and healthcare providers. Visit www.epikast.com for additional information.

Role Description

The VP of Customer Success will drive strategic client leadership and growth. Responsibilities include:

• Establish, lead, and grow relationships with top biopharma/healthcare clients
• Drive retention, satisfaction, and expansion
• Build and scale our Customer Success function (e.g., processes, KPIs, and playbooks) and team
• Partner closely with Operations team to ensure delivery
• Serve as a key member of the leadership team shaping company growth

This is a full-time role, based in the US. New York or Boston are preferred, but other locations and/or hybrid models are also considered.

Qualifications

• 10+ years of experience in customer success, account management, or client services
• Significant experience in biopharma, life sciences services, or healthcare consulting
• Executive presence and ability to engage C-suite stakeholders
• Proven track record of managing enterprise client relationships
• Experience scaling teams and processes in a growing organization
• Strong commercial acumen with experience supporting revenue growth

Why join Epikast?

• Opportunity to shape and build the Customer Success function from the ground up
• High visibility role with direct impact on company growth
• Collaborative leadership team and strong market positioning in biopharma services
• Competitive compensation package. Base salary in the $220-275K range.