Technical Account Manager - REMOTE

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Account Manager - REMOTE. In this role, you will have a significant impact on our customers' experience and success by acting as their primary post-sales liaison. You will manage customer relationships from contract signing through implementation, ensuring smooth execution and long-term satisfaction. Collaborating with cross-functional teams, your expertise will facilitate effective project delivery and uncover growth opportunities, ultimately working towards the shared goal of improved global health outcomes. Join us to make a difference in healthcare through technology, every day!

• Oversee project resource management and allocation across customer engagements.
• Manage customer onboarding and integration of products/services.
• Serve as the primary point of contact for customers post-sales.
• Maintain visibility into the sales pipeline and prepare for new opportunities.
• Collaborate with Agile Leads to support Agile delivery methodologies.
• Manage financial aspects of customer engagements, including budgeting and forecasting.
• Support the creation and negotiation of Statements of Work.
• Identify and drive additional sales opportunities within existing accounts.
• Ensure effective deployment plans align with customer expectations.
• Oversee critical customer issues and ensure timely resolution.
• Facilitate regular customer meetings to ensure transparency.
• Maintain high levels of customer satisfaction and retention.
• Develop and update enablement tools and resources.
• Stay informed on market trends and customer business goals.
• Ensure accurate tracking of billable hours.
• Comply with privacy, security, and confidentiality policies.

• 5-7+ years of experience in technical account management or similar roles.
• Post-secondary education in a technical field or equivalent experience.
• Experience in resource management and financial oversight.
• Proven ability to identify upsell opportunities.
• Strong knowledge of Agile methodologies (Scrum, Kanban).
• Excellent communication and negotiation skills.
• Experience collaborating with cross-functional teams.
• Proven track record in managing multiple customer accounts.
• Familiarity with healthcare technology and standards (e.g., FHIR, HL7) preferred.
• Willingness to travel up to 25%.

• Remote Work Environment
• Flexible Time Away From Work Policy including PTO, Personal and Sick Days
• Competitive Salary and Health/Medical Benefits
• RRSP/TFSA/401K Employee Contribution
• Life and Disability Insurance
• Employee Assistance Program
• FHIR Study Program and Skillsoft Learning
• Social and community activities.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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