Technical Account Manager

The Technical Account Manager is responsible for providing technical training, design training and support, technical support, installation training and support, permitting support and commissioning training and support to EG4 Distribution and Installation Customers. They work to engage EG4 customers to deliver training on a consistent and scheduled basis and provide the services to customers in an effort to increase total EG4 sales revenue. 

Key Responsibilities: 

• Support the sales department to drive revenue and sales to Entry, Midpoint and Turbo Objectives
  • Work closely with the Regional Sales Rep to manage training visits, training schedule and all aspects of workflow related to customer success and report progress to manager on no less than a weekly basis
  • Deliver EG4 Training curriculum for installation, design, permitting, technical product training, monitoring and commissioning 
  • Guide installers through the EG4 Installer Certification Process
  • Identify installers that require training, and apply current content to bring them up to date 
  • Provide virtual and/or onsite technical and installation training when scheduled
  • Work closely with Technical support to ensure Customer success, included escalated field service requests
  • Identify installer mistakes and patterns to apply direct and targeted training to lower demand on technical support
  • Support EG4 regional road show events with the Regional Sales Rep, including driving the EG4 bus or van
  • Collect 2-way feedback for needs to service customer in-field, to improve product and ease of use
  • Provide excellent customer service through your technical acumen and train customer to technical proficiency with a goal of reducing customer dependence on technical support
  • Report technical findings and act as voice of customer from a technical perspective to other leadership across the company as needed
  • Support the Canadian market with international travel 
  • Travel 60% in field 40% in office for virtual trainings

Required Skills and Attributes: 

• Foster valuable relationships with high-profile clients in a growing business environment. 
• The ability to critically analyze, research, and verify information through online resources, manuals, or with the R&D department. 
• The capability to demonstrate and exercise composure in high-pressure scenarios involving dissatisfied customers, showcasing self-control and professionalism.
• Ability to work flexible hours / weekends and travel to install sites
• Ability to thrive in a fast-paced environment, adapt to changing priorities and deliver timely solutions to customers.
• Excellent verbal and written communication skills to explain technical concepts to customers clearly and concisely.
• Comfortable talking to customers, explaining technical concepts, hosting seminars and providing clear instructions.

Qualifications: 

• 3+ years of familiarity with full solar installations, wiring, and system configuration is preferred.  Residential or Commercial.

Physical Requirements: 

• This position may require the ability to perform tasks that involve standing, walking, lifting 50+lbs, bending, stooping, computer work, working with live electricity, climbing on roofs, navigating high distances, and other physical activities. Candidates should be able to meet these physical demands with or without reasonable accommodations.

EEO Statement: