Technical Account Manager

Samsung Ads is proud to be at the forefront of redefining advertising in the Advanced TV landscape. Our mission is to help consumers discover relevant content and brands, while providing advertisers the opportunity to amplify their brand messaging and fully surround the Samsung audience.

Powered by deep analytics and industry-leading technology, Samsung Ads is an intuitive audience platform, delivering meaningful experiences to reach the right audience across Smart TVs, mobile and desktop. With the largest proprietary dataset powered by Automatic Content Recognition (ACR), combined with third-party data from trusted partners, we offer advertisers real-time TV viewing insights from over 35 MM TVs in the US and a reach of 250M+ devices globally.

From native placements on millions of Samsung Smart TVs to seamless activation across surrounding devices, we help marketers make informed decisions through our unparalleled reach, meaningful experiences and deeper insights. Our breadth of data—from consumer viewership preferences to connected device usage —helps inform richer insights, providing advertisers the ability to bridge the linear TV and digital landscape.

The Opportunity

We are seeking a dedicated Technical Account Manager with strong digital operations and technical experience to join our team, emphasizing the importance of support, communication, solutions, and delivery. He/She should have a passion for solving problems, identifying solutions and working in cross-functional teams.   Candidates must have a strong knowledge base of digital media operations in connected TV and the third-party data, clean room, and measurement vendors operating in this space. This role involves managing the technical needs of the partners providing client services in our advertising ecosystem. The ideal candidate will possess a strong technical acumen, excellent communication skills, and a deep understanding of our products and services.

You will partner with clients, agencies, and technology providers to design, implement, and scale innovative, secure, and performant media products and solutions, including data clean rooms, platform integrations, API development, and other approaches to data and measurement integration. Your expertise will influence both client strategies and the evolution of our internal products. The ideal candidate combines deep knowledge of the use of third party data, measurement solutions, and data collaboration techniques with architectural thinking and the ability to guide complex integrations from discovery to delivery.

The Technical Account Manager will report directly to the Head of Business Operations and be based in the NYC office.   If you are interested in joining a rapidly growing team working to build a unique, world-class advertising organization with a relentless focus delivering real results to customers, you've come to the right place.

Specific responsibilities include:

• Serving as the primary technical point of contact for third party vendors (MMPs, clean rooms, Data on boarders) and clients
• Leading technical integration discovery and requirements gathering with clients, agencies, and partners to align business needs and technical solutions.
• Coordinating with sales, strategic partnerships, product development, and other team members to ensure the delivery of efficient vendor and partner solutions
• Managing and resolving technical issues for assigned accounts
• Providing internal vendor and product training and technical advice
• Maintaining a deep understanding of the products and services
• Preparing and delivering technical presentations and demonstrations
• Developing reusable patterns, playbooks, and best practices for vendor collaboration
• Developing technical documentation, and implementation guides to enable commercial teams and clients
• Working closely with the customer support team to address customer inquiries and concerns

Qualifications:

• 8+ years work experience as a Technical Account Manager or similar role.
• Strong knowledge of third party data and measurement AdTech ecosystem.
• Strong problem-solving skills and willingness to roll up one’s sleeves to get the job done.
• Experience in designing and implementing scalable API-based solutions for advertising or marketing use cases.
• Comfort interpreting and communicating API specifications.
• Familiarity with privacy preserving techniques (differential privacy, encryption, synthetic data) preferred but not required.
• Excellent written and verbal communication skills.
• Ability to manage multiple accounts effectively.
• Strong time-management and organizational skills.

Salary Range Pay Transparency: Compensation for this role, for candidates based in New York City, NY is expected to be between Base range: $155,000 ~ $185,000. Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role. Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more.

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