Technical Account Manager

• Serve as the trusted technical advisor for a book of enterprise customers, guiding deployment, configuration, and operationalization of cloud security solutions.
• Drive adoption and ensure customers realize measurable business value, aligning technology use with organizational objectives.
• Actively monitor and communicate emerging cloud security threats and solutions to customers.
• Collaborate with internal teams (Product, Engineering, Sales, Support) to resolve technical challenges and improve customer experience.
• Track customer progress, engagement, and health metrics, providing executive-level reporting and briefings as needed.
• Identify expansion opportunities and assist with renewals to support revenue objectives.
• Mentor associate TAMs and contribute to building scalable customer success processes and documentation.

Requirements:

• 5–8+ years of experience in technical customer-facing roles, such as Technical Account Manager, Solutions Engineer, Customer Success Engineer, or Architect, ideally in cloud or cloud-security products.
• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience.
• Strong understanding of cloud services and architecture (AWS, GCP, Azure, OCI), with preferred certifications in cloud solutions or security.
• Familiarity with cloud security best practices, threat models, CNAPP use cases, and container technologies (Docker, Kubernetes).
• Experience with DevOps tools and practices, including CI/CD, Infrastructure as Code, and version control systems.
• Solid knowledge of Linux and Windows operating systems concepts and runtime monitoring.
• Excellent problem-solving, communication, and interpersonal skills to engage stakeholders at all organizational levels.
• Proven ability to manage a book of business, drive adoption, and deliver measurable customer outcomes.
• Proficiency using CRM and analytics tools to track customer health and inform strategic actions.

Benefits:

• Competitive annual base salary range: $136,000 – $151,200 USD.
• Eligibility to participate in an equity plan and incentive compensation programs.
• Comprehensive medical, dental, and vision coverage.
• Home office setup reimbursement and monthly connectivity allowance.
• Flexible spending accounts and employee assistance programs.
• 401(k) retirement plan with employer match.
• Flexible paid time off plus 11 paid holidays.
• Paid leave programs, including parental, medical, and bereavement leave.
• Opportunity to contribute to a high-growth, innovative cloud security environment.