Technical Account Manager

What You’ll Do

• Technical Partnership & Advisory: You will act as a trusted technical advisor to assigned enterprise accounts, developing a comprehensive understanding of their business objectives, technical architecture, and implementation roadmap. This involves regularly engaging with client stakeholders—from developers to IT leadership—to align our platform capabilities with their evolving needs.
• Proactive Technical Support: Rather than simply responding to issues, you will anticipate potential challenges by monitoring system health, analyzing usage patterns, and conducting regular technical reviews. You'll identify optimization opportunities, recommend best practices for complex implementations, and help clients avoid common pitfalls before they impact business operations.
• Complex Issue Resolution: When technical challenges arise, you will lead troubleshooting efforts for sophisticated implementation issues that require deep platform knowledge. This includes analyzing application architecture, identifying root causes in custom integrations or workflows, and coordinating with internal engineering teams when necessary to drive resolution.
• Implementation Guidance: You will provide architectural guidance and technical recommendations during critical phases of client implementations, particularly for complex use cases involving integrations, custom components, or high-volume data operations. This includes reviewing solution designs, suggesting performance optimizations, and ensuring adherence to platform best practices.
• Knowledge Transfer & Enablement: A key aspect of this role is elevating the technical capabilities of client teams through tailored training, documentation, and hands-on guidance. You'll help development teams master advanced platform features, troubleshoot independently, and build solutions that are scalable and maintainable.
• Product Feedback Loop: You will serve as the voice of the customer internally, synthesizing technical feedback and feature requests from your accounts to inform product development priorities. This includes clearly articulating client use cases and technical requirements to our product and engineering teams.

What You’ll Need

• 5+ years of experience in technical support, solutions architecture, or technical account management roles.
• Strong hands-on experience with low-code/no-code development platforms.
• Demonstrated ability to understand and troubleshoot complex technical architectures, including APIs, integrations, databases, and authentication systems.
• Experience supporting enterprise software implementations with multiple stakeholders and dependencies.
• Excellent problem-solving skills with the ability to analyze logs, diagnose system behavior, and identify root causes.
• Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences.
• Proven track record of building trusted relationships with enterprise clients

Preferred Qualifications:

• Experience with complex implementations based on the SmartSimple platform or one or more of these commonly used low-code platforms (e.g., Mendix, OutSystems, Microsoft Power Platform, Salesforce).
• Background in B2B SaaS software development or systems administration.
• Familiarity with cloud infrastructure (AWS, Azure, GCP) and DevOps practices.
• Understanding of security, compliance, and governance requirements in enterprise environments.
• Professional certifications relevant to low-code platforms or enterprise architecture

What Success Looks Like

• High client satisfaction scores and strong renewal rates across your account portfolio.
• Reduced escalation rates as clients become more self-sufficient through your guidance.
• Proactive identification of technical risks that prevent major incidents.
• Successful navigation of complex implementations from planning through production deployment.
• Regular advocacy that results in product improvements addressing real client needs

This role requires someone who thrives at the intersection of technology and relationship management—someone who can dive deep into technical details while never losing sight of the business outcomes that matter most to our clients.

Why You’ll Love Working at Foundant

• At the heart of everything we do is a commitment to innovation and making a positive impact. Whether you’re working on projects that empower not-for-profits, community foundations, or corporations, your contributions will help drive real-world change. 
• We offer competitive salary and benefits, including tuition, and lifestyle reimbursements, and bespoke mindfulness and fitness initiatives.  
• With our Flexible PTO policy, you’ll have the freedom to manage your time in a way that supports your personal well-being and professional success. 
• We’re committed to your professional and personal development.  With our merger, you'll have the chance to collaborate across teams, giving you exposure to diverse ideas, expertise, and projects that span multiple industries.  
• As part of a larger organization, you’ll have even more opportunities to grow your career. Whether it’s exploring new roles, leadership opportunities, or shifting to a different department, we support internal mobility to help you achieve your career goals 
• You’ll enjoy autonomy and responsibility, empowering you to approach your work creatively and independently, fostering innovation and independent thought. 
• Employee recognition is a core part of our culture. When you do a great job, we make sure everyone knows about it!  

Foundant is an equal opportunity employer, committed to building a diverse workforce that represents the communities we serve. We welcome and encourage applications from all qualified candidates, and will consider all applicants without regard to race, color, citizenship, religion, sex, marital/family status, sexual orientation, gender identity, Indigenous status, age, disability, or individuals who may require accommodation. 

In accordance with the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act (AODA), and other applicable legislation, Foundant is also committed to providing accommodations throughout the interview and employment process. Accommodations are available upon request for candidates participating in all aspects of the selection process. If you have accessibility requirements during the recruitment process and require accommodation, please contact [email protected].