Job Overview  

We are seeking an experienced Technical Account Manager (TAM) to serve as the primary technical point of contact for our most strategic customers. In this role, you’ll blend deep product expertise with proactive relationship management—guiding customers through onboarding, adoption, optimization, and expansion of CelerData. Sitting at the intersection of Solutions Architecture, Technical Support, and Customer Success, you’ll act as a trusted advisor who ensures customers maximize the value of their CelerData investment while feeding critical insights back to our product and engineering teams.

Key Responsibilities  

As a Technical Account Manager, you’ll own the post-sales technical relationship for a portfolio of high-value accounts, ensuring customers achieve their data analytics goals with CelerData. Your responsibilities include:

• Proactive Technical Strategy: Develop and maintain a deep understanding of each customer’s architecture, data workflows, and business objectives. Provide tailored recommendations on cluster configuration, query optimization, schema design, and security best practices to prevent issues before they arise.
• Onboarding & Adoption: Lead the technical onboarding of new customers, guiding them through initial deployment, data migration, integration setup, and performance tuning. Drive product adoption by ensuring customers leverage CelerData’s full capabilities—including its vectorized query engine, lakehouse analytics, and real-time ingestion.
• Health Monitoring & Optimization: Conduct regular health checks and performance reviews of customer environments. Proactively identify bottlenecks, capacity risks, and optimization opportunities, delivering actionable reports and tuning recommendations.
• Escalation Management & Technical Support: Serve as the escalation point for complex technical issues, collaborating with Support Engineering and R&D to drive swift resolution. Own the communication loop with the customer throughout any incident or production issue.
• Customer Advocacy & Cross-Functional Partnership: Act as the voice of the customer within CelerData. Synthesize technical feedback, feature requests, and pain points into actionable insights for Product and Engineering. Partner with Sales and Customer Success to support renewals, expansions, and upsell opportunities.
• Documentation & Knowledge Sharing: Create and maintain account-specific runbooks, architecture diagrams, and best-practice guides. Contribute to internal and external knowledge bases, blog posts, and community resources to scale customer enablement.

Qualifications  

• Ambition & Curiosity: A driven, inquisitive mindset—eager to learn the intricacies of CelerData’s product, tackle tough customer challenges, and continuously grow, even if starting with less experience in specific areas.
• Experience: 5+ years in a technical account management, solutions engineering, technical consulting, or senior technical support role, ideally within the data analytics, database, or cloud infrastructure space.
• Technical Expertise:
• • Hands-on experience with OLAP workloads, query optimization, and data modeling (e.g., star schema, snowflake schema).
  • Proficiency in SQL.
  • Strong understanding of distributed data processing system theory and cluster management.
  • Familiarity with at least one public cloud platform (AWS, GCP, Azure).
  • Ability to read logs, analyze query profiles, and troubleshoot performance issues in production environments.
• Communication Skills: Proven ability to distill complex technical concepts into clear, compelling narratives for diverse stakeholders, from engineers to C-level executives. Strong written communication for producing reports, runbooks, and executive summaries.
• Problem-Solving: Adept at diagnosing and resolving complex technical challenges in production environments. Comfortable working under pressure during customer-critical incidents.
• Customer-First Mindset: Experience building long-term, trust-based relationships with enterprise customers. A track record of driving customer satisfaction, retention, and expansion through technical excellence.
• Bonus Points:
• • Knowledge of BI tools (e.g., Tableau, Looker, Apache Superset).
  • Experience with streaming processing systems (Kafka, Redpanda, Flink, etc.).
  • Familiarity with infrastructure-as-code tools (Terraform, CloudFormation) and container orchestration (Kubernetes).
  • Prior experience with StarRocks or similar MPP analytical databases (ClickHouse, Druid, Presto/Trino).