Strategic Account Manager - Employee Assistance Program

Overview

Strategic Account Manager (SAM)

Location: Remote with 50% national travel

Our Mission

We are improving the lives we touch. We need passionate, talented people working together who share our desire to create a world-class organization that sets the standard of excellence in the treatment of specialty behavioral health and addiction disorders. Acadia Healthcare is headquartered in Franklin, TN and is a leading provider of behavioral healthcare services in the nation. Our organization values input from employees and foster collaboration to create a team-oriented service delivery system

About the Role

The Strategic Account Manager (SAM) is responsible for cultivating, managing, and expanding high-value relationships with Employee Assistance Programs (EAPs), union organizations, employer networks, and behavioral health professionals. This role focuses on enterprise-level partnership growth, strategic account development, and measurable market impact across Acadia’s behavioral health portfolio. 

The SAM serves as a strategic liaison between corporate partners and Acadia’s national network of programs. This position requires strong business acumen, structured account management, and proactive communication to ensure partnerships are aligned, scalable, performance-oriented, and growth-driven. 

This exciting new role will be 60% new business development with large organizations with EAP or Union partnership. 

Compensation & Benefits

We value your expertise and dedication—and we invest in your success.

• Competitive Base Salary commensurate with experience
• Comprehensive Medical, Dental, and Vision Insurance
• 401(k) Plan with Company Match
• Paid Time Off (PTO) and recognized holidays
• Company-paid Basic Life and AD&D Insurance
• Employee Assistance Program (EAP) and mental wellness resources
• Opportunities for professional growth and advancement within Acadia’s nationwide network

Responsibilities

What You’ll Do

Strategic Relationship Management

• Develop, strengthen, and sustain long-term partnerships with EAPs, unions, and employer groups, ensuring consistent engagement, service alignment, retention, and account performance outcomes

 Account Strategy & Growth Planning

• Build and execute structured account plans that drive sustainable referral growth, expand organizational reach, and strengthen competitive positioning within employer and behavioral health networks 

Business Development Execution

• Implement disciplined outreach strategies that increase account penetration, enhance brand visibility, and contribute to overall regional performance goals 

Corporate Partnership Collaboration

• Partner with Human Resources leaders, EAP administrators, and union representatives to optimize behavioral health access pathways and improve partnership effectiveness

Communication & Executive Engagement

• Maintain polished, solution-oriented communication with corporate stakeholders and internal leadership teams, ensuring clarity, responsiveness, and strategic alignment 

Account Performance & Reporting

• Operate within defined planning, reporting, and performance-tracking frameworks to monitor account health, identify growth opportunities, and ensure accountability 

Cross-Functional Alignment

• Collaborate with corporate marketing, facility leadership, admissions, and regional business development teams to support coordinated growth strategies and measurable outcomes 

Market Representation

• Represent Acadia Healthcare at conferences, professional associations, and industry events to expand awareness, generate new opportunities, and strengthen market presence  

Professional Conduct

• Model integrity, professionalism, and compliance while consistently advancing organizational objectives

 Standard Expectations  

• Uphold confidentiality and compliance standards in all activities
• Maintain clear, timely, and effective communication with all partners and colleagues
• Demonstrate structure, follow-through, and proactive planning
• Exhibit reliability and accountability in managing assigned strategic accounts and driving measurable impact

Qualifications

What You’ll Bring

• Bachelor’s degree preferred or equivalent work experience
• Minimum 5 years of experience in behavioral health business development, EAP or union partnerships, or healthcare account management preferred
• Proven ability to build, maintain, and expand complex professional relationships across multiple organizational levels
• Strong understanding of behavioral health systems, employer partnerships, and healthcare access pathways 
• Demonstrated business acumen and consultative selling skills with outcome-oriented focus
• Excellent written and verbal communication skills with executive presence
• Highly organized, disciplined, and capable of managing multiple priorities
• CRM proficiency and data-driven approach to account performance management

We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs or technological developments) dictate. 

AHCORP

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