Sr. Treasury Implementation Specialist

KEY RESPONSIBILITIES

Strategic Sales Extension & Client Partnership

• Serve as primary client-facing implementation leader during onboarding; position as trusted advisor and extension of Sales team
• Build deep understanding of client treasury needs, operational structure, pain points, and strategic priorities through discovery conversations
• Identify expansion opportunities during implementation—gaps in fraud controls, liquidity management, reporting, or payment channels—and brief Sales team on high-probability upsell/cross-sell scenarios
• Maintain strong relationships post-go-live to drive adoption, satisfaction, and future revenue conversations

Client Onboarding & Implementation Excellence

• Lead full lifecycle of Treasury Management implementations for new and existing clients with exceptional project discipline and client communication
• Conduct comprehensive discovery sessions to assess requirements including banking structure, file formats, payment channels, fraud controls, authorization models, and reporting needs
• Configure and deploy TM products:
  • ACH Origination & Wire Transfer Services
  • Remote Deposit Capture (RDC) & Lockbox Services
  • Positive Pay & Payee Match
  • Digital Banking / Online Portals
  • Information & Balance Reporting
  • Sweeps & Liquidity Solutions
  • Embedded Banking
  • Instant Payments
  • Consolidated Payments
• Deliver client-specific training on digital platforms, file transmission, entitlements, controls, and operational best practices

Opportunity Identification & Revenue Acceleration

• Actively identify treasury pain points, operational inefficiencies, and service gaps during implementation conversations and testing phases
• Recognize cross-sell opportunities (fraud tools, liquidity solutions, receivables products, API connectivity) and communicate recommendations to Sales team
• Support Sales in positioning complementary solutions during client expansion conversations
• Document and escalate high-value expansion opportunities for Sales follow-up

Project Coordination & Delivery

• Manage multiple complex implementations concurrently with clear timelines, milestones, and proactive client communication
• Coordinate seamlessly with internal teams (Operations, Technology, Product, Risk, Sales) to ensure accurate and timely setup
• Surface implementation risks, dependencies, and issues early; drive resolution and escalation paths as needed
• Track progress and maintain audit-ready documentation in CRM and implementation workflow tools
• Create and manage detailed project plans with timelines, milestones, resource allocation, and success criteria; track progress and communicate status to stakeholders

Technical Setup & Testing

• Configure client profiles, user permissions, payment templates, reporting modules, and service parameters within TM systems
• Support file transmission testing (ACH, BAI, wire templates, API, SFTP transmissions)
• Validate mapping, formatting, file structure, and exception resolution with precision
• Ensure all controls adherence, including KYC, fraud thresholds, and dual-control standards

Risk, Compliance & Quality Controls

• Ensure implementations comply with internal controls, KYC/BSA requirements, OFAC screening, and fraud-prevention standards
• Maintain accurate implementation documentation and audit-ready records
• Support risk reviews for high-risk products, large-value clients, and file-based connectivity
• Protect client relationships through error prevention, rigorous validation, and proactive issue resolution

CORE COMPETENCIES

• Sales Mindset – Understands revenue drivers; actively identifies and communicates expansion opportunities to Sales team
• Client Obsession – Delivers white-glove experience; builds trust and positions as strategic advisor
• Treasury Expertise – Deep product knowledge; educates clients and translates requirements into solutions
• Project Excellence – Manages multiple complex implementations simultaneously with discipline and precision
• Communication – Clear, professional, and persuasive with clients and cross-functional partners
• Problem-Solving – Anticipates issues, drives resolution, and adapts to client needs with agility
• Influence & Partnership – Leads without authority; builds alignment across Sales, Operations, Technology, and Product teams
• Attention to Detail – Rigorous approach to testing, validation, and controls ensures zero errors and high-quality delivery
• Strategic Thinking – Connects implementation activities to broader client growth and relationship expansion strategy

REQUIRED QUALIFICATIONS

• Bachelor's degree in Finance, Business, or related field
• 5-7 years of Treasury Management, Cash Management, or Commercial Banking operations and implementation experience
• Hands-on experience implementing TM products, digital banking platforms, and payment systems
• Strong understanding of ACH, wire transfers, RDC, positive pay, lockbox, and API/SFTP file transmissions
• Excellent client-facing communication and project management skills
• Demonstrated ability to manage multiple complex implementations simultaneously
• Strong problem-solving, root cause analysis, and escalation skills
• High attention to detail and commitment to accuracy
• Ability to identify business opportunities and communicate with sales teams

PREFERRED QUALIFICATIONS

• Certified Treasury Professional (CTP) or Accredited ACH Professional (AAP)
• Experience with FiSERV, FIS, Q2, or similar TM systems
• Knowledge of NACHA rules, Regulation E, UCC 4-A, and digital security protocols
• Prior experience in banking onboarding, client success, or account management roles
• Track record of identifying upsell/cross-sell opportunities and supporting sales growth
• Familiarity with Extend virtual card programs or fintech payment solutions

WORK ENVIRONMENT

• Collaborative Treasury Solutions environment with direct partnership to Sales, Operations, Product, and Technology teams
• Client-facing role requiring excellent communication and relationship management
• Opportunity to drive revenue growth through implementation excellence and opportunity identification
• Fast-paced, dynamic environment with exposure to diverse clients and complex treasury challenges

The duties listed above are the essential functions, or fundamental duties within the job classification.  The essential functions of individual positions within the classification may differ. Texas Capital Bank may assign reasonably related additional duties to individual employees consistent with standard departmental policy.Texas Capital is an Equal Opportunity Employer.