Specialist, Customer Success, Learning Coach Support

Purpose Summary

At PVS Connections Academy schools, Learning Coaches (typically a parent) manage their student’s schedule, assist them as they work through their online coursework, encourage them to reach out to their teachers when they need help, and ensure their student stays on track. The Learning Coach Support Trainer is an experienced Learning Coach and/or teacher of virtual school students. Research shows us there are positive impacts on student performance when Learning Coaches are highly engaged. As such, the Learning Coach Support Trainer has valuable knowledge of the virtual program and curriculum. Working from home, the Learning Coach Support Trainer will develop training materials and presentations for families. They will also guide new families by hosting webinar based onboarding sessions and answering questions that will guide new families through the first few weeks of the virtual school experience. The employee will also be responsible for presenting additional quality webinars, recording videos designed to help Learning Coaches support the academic performance of their student(s), and overseeing collaborative social media groups. The Learning Coach Support Trainer will report to the Manager of Go to Market Training & Learning Coach Support.

Core Tasks and Responsibilities

• Host onboarding webinars to support Learning Coaches in their new role and responsibilities.

• Develop and present engaging webinars to inform Learning Coaches of best practices as they support students learning at home. This includes researching applicable topics, writing scripts, and preparing slides.

• Analyze webinar feedback gathered through post-webinar surveys to improve delivery and content of presentations.

• Write training materials for caretakers to use as they support their students' learning at home. Training materials include PDF content, scripts for videos, and communications.

• Meet with school representatives monthly and maintain communication throughout the year. 

• Maintain collaborative social media groups.

• Deeply understand the Learning Coach experience and provide Subject Matter Expertise to the business on the experience.

• Knowing, understanding, and promoting the Pearson Virtual Schools differentiated value proposition.

• Other duties as assigned.

Core Tasks and Responsibilities

• Ideally, a current or former Connections Academy or Pearson Online Academy teacher. Learning Coach experience is a plus. 

• Sincere enthusiasm for working with adult learners.

• Excellent communication and presentation skills appropriate for a wide variety of Learning Coaches.

• Experience delivering webinars using conference applications.

• Excellent writing skills.

• Strong problem-solving skills and finding innovative ways to meet customer needs.

• Highly organized.

• High degree of flexibility.

• Technologically proficient especially with Microsoft® Office programs, Google tools, Pearson Online Classroom LMS, and web conferencing software.

• Must enjoy a challenging work environment that requires flexibility, self-direction, creativity, and strong communication skills.

Key Relationships

• Works closely with peers, key stakeholders within the business (especially product and technology colleagues), points of contact at Connections Academy and Pearson Online Academy schools, and Learning Coaches.