Service Account Coordinator

Company Description

Catch Vibe Voice is a dynamic and fast-growing company committed to delivering seamless operational excellence and exceptional service standards. We pride ourselves on building efficient systems, fostering collaboration, and creating an environment where team members can thrive and grow. Our mission is to streamline logistics and operations while maintaining a strong focus on quality, reliability, and innovation.

Job Description

We are seeking a detail-oriented and proactive Service Account Coordinator to support our client service operations. This role plays a key part in maintaining strong client relationships, ensuring service delivery excellence, and coordinating internal processes to meet client expectations. The ideal candidate is organized, communicative, and capable of managing multiple priorities in a fast-paced environment.

Responsibilities

• Coordinate daily account activities to ensure timely and accurate service delivery
• Serve as a primary point of contact for client inquiries and support requests
• Maintain and update client records, reports, and documentation
• Collaborate with internal teams to ensure alignment on client needs and project timelines
• Monitor account performance and identify opportunities for improvement
• Assist in preparing reports, presentations, and service updates for clients
• Ensure all processes comply with company standards and procedures

Qualifications

• Strong organizational and time-management skills
• Excellent written and verbal communication abilities
• Ability to manage multiple tasks and prioritize effectively
• Problem-solving mindset with attention to detail
• Proficiency in standard office software and digital tools
• Ability to work both independently and as part of a team

Additional Information

• Competitive salary package
• Opportunities for professional growth and career advancement
• Supportive and collaborative work environment
• Ongoing training and skill development
• Stable, full-time position with long-term potential