Senior Solutions Engineer

Wisedocs@is a fast-growing, venture-backed AI platform that transforms how insurance companies analyze claims. With ~$20M USD raised, 100+ team members globally, and 90+ customers across North America and Australia,@we’re@doubling revenue year over year.@@

Founded by experts@who’ve@experienced the claims process firsthand,@Wisedocs@combines deep domain knowledge with next-gen AI trained on 100M+ documents. Our platform turns complex medical records into clear, structured insights—backed by expert human oversight.@@

Join a mission-driven team building intelligent products that cut through complexity, accelerate decision-making, and make a real impact when it matters most.@@@

This is a remote role with twice-yearly on-site presence required in Downtown Toronto.

Role Summary@
@
We are looking for a@Senior Solutions Engineer@to partner with customers, Sales, Product, and Services to design and deliver effective solutions for complex enterprise use cases.@

As we move upmarket, customer problems are increasingly nuanced and@don't@always map directly to existing product capabilities. In this role, you will@be responsible for@designing practical, high-impact solutions that balance what exists today with what is possible — playing a key part in ensuring@Wisedocs@can meet complex customer needs while@remaining@scalable to deliver.@

This is a hands-on, collaborative role that combines solution design, customer engagement, and cross-functional alignment to ensure successful outcomes. If you enjoy solving real-world problems, working across teams, and turning ambiguity into clear solutions,@we'd@love to hear from you.@

What@you'll@be doing@

@Solution Design & Execution@

• Lead discovery to understand customer workflows, constraints, and goals@

• Design@clear, practical solution approaches@that leverage@Wisedocs’ capabilities@

• Structure ambiguous problems into actionable solution plans@

• Ensure proposed solutions are both@valuable to the customer and@feasible@to deliver@
  

Customer Engagement@

• Lead solution-oriented demos, workshops, and proof-of-concept engagements@

• Help customers understand how@Wisedocs@fits into their workflows and drives outcomes@

• Build credibility through a strong understanding of customer needs and use cases@
  

Product Collaboration@

• Partner with Product to share@grounded, actionable insights@from customer engagements@

• Help@identify@patterns in enterprise use cases that inform roadmap decisions@

• Collaborate on shaping solutions where product capabilities are evolving@
  

Scoping & Delivery Alignment@

• Work closely with Customer Success/Services to scope implementations@

• Ensure alignment between solution design and delivery approach@

• Identify@and communicate risks, dependencies, and constraints early@
  

Internal Enablement@

• Contribute to@solution playbooks and reusable patterns@for common use cases@

• Support Sales and CS with guidance on positioning and solution approaches@

• Share insights that improve how@Wisedocs@sells and delivers solutions@
  

What Impact You Will Make@

• Strengthen relationships with@Wisedocs’ largest insurance carriers through proactive engagement, thoughtful business reviews, and consistent follow-through@

• Drive retention and renewal outcomes by helping customers clearly understand and realize value within their@claims@workflows@

• Reduce operational friction and escalations through early risk identification and structured intervention@

• Influence product direction by bringing forward clear, customer-informed insights from complex carrier environments

What Experience We Need@

• 5+ years of experience as a Solutions Engineer or Sales Engineer in an enterprise SaaS environment@

• Experience in regulated industries such as healthcare, insurance, or legal@

• Strong solution design and problem-solving skills@

• Technical aptitude, including understanding of integrations, APIs, and system workflows@

• Experience working cross-functionally with Sales, Product, and Customer Success teams@

• Ability to communicate complex concepts clearly to diverse audiences@

• Experience working with AI tools, workflows, or prompting techniques@

Nice to haves@

• Familiarity with medical documentation or claims workflows@

• Experience working with insurance carriers or disability claims

What@We@Offer@

• Remote work environment with opportunities to visit our Toronto HQ.
• Modern employee benefits, including health and dental coverage@@

• Competitive compensation, with valuable stock options, as@we’re@still a young company growing very quickly.@@@

• An opportunity to develop very rapidly in your career. We can offer you a super-immersive learning environment, and when you thrive there, you will have the opportunity to rapidly develop this opportunity into senior practitioner or management opportunities as you choose.@@@

• Access to a learning and professional development fund to help you level up your career while@you’re@working with us. We hope to be an incredible step up in your career if you decide to come and work with us.@@@

• Company events@@@

• Generous Paid Time Off@@@

• Paid Sick Days@@@

• Casual Dress code@@@

• Employee Referral Bonus@@@

• Tuition Assistance@@@

• Plus, many other Recognition Programs!@@@

Recruitment Journey at@Wisedocs@@@

We're@excited to meet you and explore the possibilities together!@@At@Wisedocs, honesty is one of our core values. Our Recruitment process is transparent to ensure you are set up for success:@
@@@

• Round 1@– People & Culture Chat: 20–30 min conversation about your background, goals, and the role.@@

• Round 2@–@@Interview with the Hiring Manager: Dive deeper into your background and experience, discuss the role in more detail, and get to know the team's vision and goals (45 min)

• Round 3@–@Case Study and Team@Interview: You'll work through a case study that reflects the type of work you'd be doing in the role, followed by a conversation with key members of the team to assess overall fit and collaboration style (60 min)

• Round 4@- Leadership Conversation: Meet our COO to learn about the@Wisedocs@vision and your impact (30 min)@

Note:@We’re@embracing the possibilities of AI to work smarter, improve our systems, and create even better experiences for both our customers and our team. As part of this approach,@we’re@committed to building an inclusive and thoughtful hiring process and may use AI-powered tools to support parts of our screening and assessment process. These tools are used alongside human review to help keep our process fair, consistent, and efficient.@

This@posting@is for@current and future opportunities@at@Wisedocs.@Even if there@isn’t@an immediate opening,@we’re@always excited to meet great people. If your experience lines up, we encourage you to apply —@we’ll@reach out when a role opens@up@that’s@a good fit.@

*Wisedocs@AI is an equal opportunity employer and@are@committed to providing employment accommodation@in accordance with@AODA. If you require@an accommodation, please@notify us@and we will work with you to meet your needs.@